Student Services Coordinator

at  EF International Language Campuses

JOB DESCRIPTION

Job Title: STUDENT SERVICES COORDINATOR
Location: EF International Language Campus – Pullens Lane – Oxford - UK/IRE
Reporting to: STUDENT SERVICES MANAGER / DIRECTOR OF STUDENT SERVICES

SUMMARY:

Full-time, 5 days per week - 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm or 9:30am to 6:30pm
Permanent
Mon – Fri (weekend and out-of-hours work will be required)
Emergency phone duty per rota

CORE SKILLS/ REQUIREMENTS:

• Excellent customer service skills, communication & people skills
• Experience and/or training in student welfare and customer experience
• Hands on approach to work with willingness to take on and accomplish any task in a timely manner
• Sociable, outgoing & confident personality
• Highly motivated, energetic, positive with mature, common-sense approach
• Strong administrative skills with a high attention to detail
• Enjoy working in a demanding, varied environment
• A team player who can bring energy and positivity across all teams
• Creative & energetic with lots of common sense as key
• Sales focused and target driven
• Ability to handle difficult situations with ease, remaining calm & positive under pressure
• Flexible attitude to work and creative problem solver
• Have the right to live and work in the country of employment

• Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
• Visa Compliance
• Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
• Manages and acts as a mentor as part of the mentor programme
• Manage student visas and assist them when necessary
• Delivers excellent customer service to students, staff and colleagues from sales offices
• Organise weekly intakes