Student Services / International Affairs Officer (m/f/d)

at  Global University Systems

ABOUT BSBI

BSBI’s mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world. It also aims to teach students to understand how businesses function and how economic success is generated. BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. Located in the heart of Berlin, we are an international business school that offers academic excellence. We are a member of Global University Systems (GUS) and provide unlimited career opportunities for its students and staff.

MINIMUM QUALIFICATIONS:

• Experience in front-line customer service.
• Excellent attention to detail and strong organizational skills.
• Proficiency in business correspondence with customers.
• Proficiency in MS Office suite.
• Fluency in written and spoken English.

PREFERRED QUALIFICATIONS:

• Proven track record in the areas of student services, customer service, customer satisfaction,

administration, higher educational management, and continuing education.

• Demonstrated ability to develop new approaches, solutions, and methods.
• Open and communicative, highly social and empathetic person.
• Creativity and critical thinking.
• You enjoy working in a team, showing initiative and introducing new ideas.
• You enjoy completing repetitive tasks and database work.
• You are able to handle a high volume of e-mails and personal consultations in a timely

fashion.

• You ideally have previous work experience in working with visa matters, German

immigration offices and/or lawyers.

• You have a flexible mindset and ability to adapt to different responsibilities.
• Basic to intermediate German skills.

Start date: as soon as possible.

The key objective is to support the Student Services team by fielding general student enquiries by
various communication channels and to provide general administrative assistance. This includes
support for the student’s visa requirements.

In this role your tasks and responsibilities will include, but are not limited to;

• Being the first point of contact for our students on our BSBI campus in Neukölln. This

includes information about visas and student related residence permits (study purposes,
working rights, post-graduate residence permit options), city registration, blocked bank

accounts as well as health insurance)

• Supporting regular communication with students through various channels.
• Be actively involved in the registration process ensuring student visas are correct, checked

and uploaded into the student database in a timely fashion.

• Delivering excellent customer service by providing seamless administration and effective

communication.

• Processing service support requests from a partner law firm and health insurance partner.
• Issuing official letters to students upon request.
• Answering emails promptly and professionally.
• Supporting students in their enrolment process on campus.
• Guiding students in their questions regarding the BSBI policies and procedures.
• Answering phone calls from students and providing assistance as needed.
• Performing other administrative duties as requested by the manager to support the

seamless implementation and execution of processes.

• Assist in informative webinars