Student Services Manager

at  EF International Language Campuses

Are you looking to elevate your career, do you want to make a meaningful impact through changing our students’ lives?
Join our family-like EF Education campus in the center of Berlin!
We are looking for a Student Services Manager, to oversee the accommodation and satisfaction of our international students! A communication and relationship-building talent is a must – you will be in daily contact with our students, host families, EF sales offices worldwide, and business partners.
You will be the driving force in optimizing processes, ensuring quality standards, and always having one ear open to the students’ concerns and wishes.

Requirements

• Complete fluency in German and a professional level of English are a must
• Several years of professional experience (ideally in customer service, operations, or sales)
• Ideally already have some team leadership experience
• Open-minded and proactive communicator, someone who loves creating relationships and connecting with others while reaching pre-set goals
• Creativity and solution-oriented with a “nothing is impossible” mindset
• Detail-oriented, and able to keep the big picture in mind
• Team leader who enjoys creating a warm atmosphere within and outside of their team
• Ability to organize and prioritize
• Passion for international travel and cultural exchange
• Knowing Berlin and its people is a plus

Responsibilities

• Taking care of a small team of permanent and seasonal colleagues
• Planning and organizing activities and campaigns to attract new and build relationships with existing host families while sticking to a budget
• Placement of incoming students in accommodations
• Managing capacity with year-round and seasonal student accommodations, negotiating contracts and conditions
• Training the accommodation team, ensuring our global standards, evaluating feedback
• Cooperating with other departments within the school (Academics & Activities), school management, and sales offices globally
• Mentoring for a group of long-term students for the duration of their stay

Why will you love working with EF Berlin

• Small, family-like team within the school, with an environment of a global company
• Global career opportunities
• $1500 annually as tuition reimbursement for your professional and personal development
• Free premium account with EF Hello AI-powered language learning app
• International travel opportunities (kick-offs, trainings)
• Discount on EF products
• Open-minded company with a flat hierarchy
• Deutschland Jobticket
• Beautiful modern school close to Potsdamer Platz
• Continuous professional development and regular social events
• Staff are encouraged to innovate, take ownership of their ideas and bring them into action
• Other local benefits

• Taking care of a small team of permanent and seasonal colleagues
• Planning and organizing activities and campaigns to attract new and build relationships with existing host families while sticking to a budget
• Placement of incoming students in accommodations
• Managing capacity with year-round and seasonal student accommodations, negotiating contracts and conditions
• Training the accommodation team, ensuring our global standards, evaluating feedback
• Cooperating with other departments within the school (Academics & Activities), school management, and sales offices globally
• Mentoring for a group of long-term students for the duration of their sta