Student Success Coach Leader

at  Community College of Rhode Island

JOB SUMMARY

Reporting to a Director, the Student Success Coach Leader will provide day-to-day performance management, supervision, training, and mentorship to a team of Student Success Coaches in a dynamic, outcomes-focused environment. The Leader may have a reduced assigned group of students and will be the subject matter expert leading the day-to-day student coaching function within CCRI’s academic and career pathways. The Leader will collaborate with Faculty Pathway Navigators to improve team performance with the student experience and outcomes such as the verification of enrollment, satisfactory academic progress, course success, transfer plans after graduation, and payment for registered classes.
These duties and responsibilities are in addition to the Student Success Coach.
The Student Success Coach Leader will provide a high level of holistic, personalized support to an assigned group of students from enrollment to graduation through in-person and online meetings, inbound and outbound calls, texts and emails to students to ensure they are on a path to successfully earn their degree. The Student Success Coach Leader will help a diverse group of students overcome a myriad of obstacles by conducting proactive, data-informed student outreach with navigating social, academic, and administrative aspects of CCRI.
The Student Success Coach Leader bridges academic and co-curricular boundaries by connecting individually with students, connecting students with interest and identity groups and with professors and campus resources. The Student Success Coach Leader will work in a fast-paced and equitable outcomes-driven environment. The Student Success Coach will support assigned students with fulfilling their educational goals through an approach that includes enthusiasm, initiative, excellent interpersonal skills, content expertise, data analytics, and promotion of student self-efficacy.

MINIMUM REQUIREMENTS

• Master’s degree
• Demonstrated knowledge or experience in the areas of project management, performance management, and applied data analysis
• Demonstrated relevant work experience providing outstanding customer service
• Demonstrated excellent time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, and presentation skills, with strong attention to detail and accuracy
• Demonstrated proficient computer skills including Microsoft Office, Internet applications, and database software

COMPETENCIES AND DESIRED QUALIFICATIONS

• Bilingual in English and Spanish preferred