Student Success Facilitator - Journalism Certificate Program

at  First Nations Technical Institute

DESCRIPTION:

The Student Success Facilitator (SSF) is the first and on-going point of contact for learners, following their admission to programs, as specifically assigned by the Director, Learner Success and Service Delivery. SSF’s develop and maintain successful relationships with learners and faculty to support students, enhancing their success and FNTI’s profile. SSF’s will be required to effectively organize all aspects of delivery session set-up including attending sessions and to provide support to students and faculty. The SSF also assists with admissions/recruitment in the conversion continuum (prospective students from applicant to registered student).

QUALIFICATIONS:

• Relevant 2-year diploma with experience, preferably in an Indigenous educational environment, or a combination of education, training and experience which FNTI deems to be equivalent;
• Ability to facilitate virtual classrooms through the use of online platforms
• Considerable lived, practical and relevant working experience of Aboriginal/Indigenous issues
• Successful candidate must provide a satisfactory CPIC and vulnerable sector check
• Valid Ontario driver’s licence; ability and willingness to travel

• Establish and sustain student relationships by maintaining on-going communication with students of assigned cohorts; assisting them with all course/program related non-academic issues, responding to enquiries between sessions, aligning appropriate resources, etc.
• Forwarding information to the Records Office such as confirmed class lists and grades in a timely manner.
• Produce student records, such as; progression charts for PAG, grade reports, potential student completion lists;
• Organizing and leading student relationship building through cultural activities such as; feasts, crafting, virtual clubs and spaces, assisting with ceremonies, etc.
• Responding to general program enquiry as part of admissions process, including enquiries with regard to partner admissions processes;
• Post offer/enrolment, maintain frequent contact with students, answering enquiries and providing program information up to the start of the first session;
• Supports student through the advance standing credit process by receiving complete information from the student for Prior Learning Assessments (P.L.A) and/or transfer credits and forward to the Records Office in a timely manner;
• Set up aspects of session/delivery; order books, other learning materials; instructional technical supplies; projector, television, PowerPoint, snacks, transports or arranges to have materials delivered when applicable.
• Facilitating virtual classrooms through video-conferencing platforms
• Provides last minute logistical support as required; photocopies, break-out rooms;
• Prepare, execute and collate feedback for student evaluations
• Liaise with other members of the Program Team and FNTI staff;
• Other duties as assigned