Student Success Manager (with Spanish)

at  TripleTen

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs.
Who we’re looking for?
We are looking for an experienced Success Manager capable of providing support for the learning process of our students. We expect that you’re a vibrant and enthusiastic community builder who will interact with our online students and staff and get them excited about new learning experiences.
Success Managers (SMs) play a vital role as the biggest cheerleaders for our students! They ensure a pleasant study environment by maintaining frequent communication and checking on students’ well-being and study progress. From the moment students join us to their graduation, SMs accompany them throughout their academic journey and become their voice.

As a Success Manager, you will be the focal point for students from the moment a student starts their academic journey until graduation, for a cohort of students, through a 7 to 10-month program. Your responsibilities include:

• Welcome and onboard new students;
• Organize, coordinate and host live orientation sessions;
• Set up communication platforms in Discord;
• Build a tight-knit student community in Discord by creating engaging student content and events;
• Organize online programs that provide educational or wellbeing support to help students succeed;
• Create schedules, send reminders and post announcements;
• Conduct 1-to-1 wellbeing checks with students to ensure they are well supported;
• Respond and assist students in a timely manner when they have general questions, concerns, or requests;
• Perform administrative duties like maintaining a comprehensive student database and producing timely reports;
• Participate in video conference team meetings and asynchronous team discussions;
• Organize team meetings with tutors and instructors;
• Resolve student issues or escalate them to the relevant parties;
• Make calls to unresponsive students