Student Success Officer, Collaborative Programs

at  University of Toronto

Date Posted: 11/08/2024
Req ID:40621
Faculty/Division: Ontario Institute for Studies in Education
Department: Dept of Leadership, Higher & Adult Educ.
Campus: St. George (Downtown Toronto)

ABOUT US:

OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.
OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborativeenergy that few institutions in the world can claim.
The Department of Leadership, Higher and Adult Education (LHAE) at the Ontario Institute for Studies in Education is a dynamic and inclusive learning community comprised of scholars focused oneducational leadership and administration, policy and change, social justice and community engagement.
LHAE offers three graduate programs that consider education across the lifespan: Adult Education and Community Development, Educational Leadership and Policy, and Higher Education. These programs are enriched by our internationally-recognized faculty and the diversity of our students.

ESSENTIAL QUALIFICATIONS:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Preferably two years of recent and relevant experience in student services and program support in an academic setting.
• Experience providing front line student services and detailed information on programs of study and other related information.
• Experience administering policies and procedures in an academic environment, including graduate admissions policies and guidelines.
• Experience preparing packages for non-standard student requests.
• Intermediate skills and experience with enrolment management and course scheduling, including the use of University Systems (OISECP)
• Experience coordinating schedules and maintaining student information (admissions, student registration, enrolment)
• Experience working in a busy, fast-paced environment with a high volume of student inquiries.
• Demonstrated intermediate skills in MS Office 365 (Word, Excel, Power Point and Outlook); MS Teams, Zoom, SharePoint, as well online survey tools.
• Intermediate skills and experience working with a University student information system (Acorn, ROSI and SLATE) or related system.
• Excellent oral and written communication skills including demonstrated ability to explain process and procedures accurately and effectively with a wide and diverse range of people.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Providing detailed information to students on program and/or course requirements
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Maintaining course information on student information systems
• Following-up with students to track progress through the regulatory requirements and/or activities they arerequired to fulfil as per their individual situation
• Liaising with students and faculty to coordinate program activities
• Providing proactive support to individuals in distress and making referrals to specific university services
• Serving as a resource to others by providing (non-supervisory) job-related guidance

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Communicator
• Multi-tasker
• Organized
• Problem solver
• Team player
  Closing Date: 11/19/2024,11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time
  Pay Scale Group & Hiring Zone: USW Pay Band 08 - $62,832. with an annual step progression to a maximum of $80,351. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
  Job Category: Student Service