Student Support Coordinator with focus on International Affairs (m/f/d)

at  Gisma University of Applied Sciences

Gisma University of Applied Sciences, first established in 1999 as Gisma Business School, is a leading university of applied sciences for innovative and creative international business, technology, and engineering innovation.
Our Global MBA programme has been recognized for its excellence through the highly acclaimed AMBA accreditation, reinforcing our reputation in the industry. Recently, we have expanded our programme portfolio into the fields of Computer Science, Software Engineering, Data Science, and Artificial Intelligence.
Our unique teaching approach combines practical experience in these fields with the development of analytical skills and an understanding of contemporary theories through personalized, hands-on, and interactive learning.
All our colleagues are passionate about shaping the careers of our students and building better futures in business, technology and engineering and meeting the needs of Industry 5.0.
Gisma is part of Global University Systems (GUS), an international education business, which is represented by over 87,000 students in nearly 60 locations across the globe, providing students with opportunities for global exposure and a unique learning experience.
All Gisma programmes are currently taught in the English language, and we are proud to have over 90 nationalities represented in our student community and nearly 20 nationalities represented amongst our colleagues. We have over 40 colleagues in the University split between the various academic and professional service functions. Several of our colleagues are based outside Germany in the UK and India
To strengthen our team at the flagship campuses in Potsdam and Berlin, Germany, the following position is available immediately on a full-time basis:

THE ROLE

As Student Support Coordinator you will be part of a team of five and will support the Student Support team by fielding general student enquiries by various communication channels and to provide general administrative assistance.

KEY TASKS AND RESPONSIBILITIES:

In this role your tasks and responsibilities will include, but are not limited to:
Being the first point of contact for our students on our BSBI campus in Potsdam. This includes information about visas and student related residence permits (study purposes, working rights, post-graduate residence permit options), city registration, blocked bank accounts as well as health insurance).
Supporting regular communication with students through various channels and as first point of contact at our Welcome Desk.
Be actively involved in the registration process ensuring student visas are correct, checked and uploaded into the student database in a timely fashion.
Delivering excellent customer service by providing seamless administration and effective communication.
Processing service support requests from a partner law firm and health insurance partner.
Issuing official letters to students upon request.
Answering emails promptly and professionally.
Supporting students in their enrolment process on campus.
Guiding students in their questions regarding the BSBI policies and procedures.
Answering phone calls from students and providing assistance as needed.
Performing other administrative duties as requested by the our Line Manager Katja to support the seamless implementation and execution of processes