Student Support Officer

at  BPP Professional Education Group

STUDENT SUPPORT OFFICER

Here at BPP we pride ourselves on providing the best possible client and learner experience, with our specialised team of performance support staff working closely with learners to ensure they are getting the most from our courses.
We’re now looking for an outgoing and engaged Student Support Officer to join the team and support our students through their ongoing education with BPP Group. We are seeking individuals who thrive on working in a fast-paced performance managed customer service business.

WHAT EXPERIENCE YOU’LL NEED

To be successful in this role you will need to have a proven track record in the following areas:

• A genuine interest in helping customers and providing an excellent customer experience
• Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
• Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
• Previous customer service experience handling a high volume of queries
• Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
• Positive, responsive, and approachable attitude to conflicting customer demands
• Ability to absorb, retain and deliver information in order to best advise our customers
• The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs

Apply now, and join a team working together on one common goal: delighting customers with the information they need.
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
Please note that the successful candidate will be required to undergo a DBS and credit check.

WHAT YOU’LL BE DOING

In this role you are the owner of the students wish. You make things happen and put smiles on faces. You’ll be helping our students get the answers and information they need to learn, develop and progress.

As such, you will be responsible for:

• Providing friendly and professional support to BPP customers via telephone, email or face-to-face
• Consistently providing a high-quality service to all students
• Being flexible and adaptable, in order to effectively support and contribute to developments and improvements
• Dealing with emergency issues that may arise as and when required to ensure students are emotionally supported and prepared for learning in a safe environment. Responding immediately to any Safeguarding issues
• Being empathic to individual customer requirements and emotional states, while ensuring customer requests are handled firmly and sensitively.

To be successful in this role you will need to have a proven track record in the following areas:

• A genuine interest in helping customers and providing an excellent customer experience
• Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
• Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
• Previous customer service experience handling a high volume of queries
• Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
• Positive, responsive, and approachable attitude to conflicting customer demands
• Ability to absorb, retain and deliver information in order to best advise our customers
• The ability to effectively plan, organise and prioritise workload in line with SLAs and KPI