Student Support Officer

at  Kings College London

Job id: 105165. Salary: £33,879 pro rata per annum, including London Weighting Allowance.
Posted: 23 January 2025. Closing date: 10 February 2025.
Business unit: Faculty of Life Sciences & Medicine. Department: Faculty Education Services.
Contact details: Mia McLaughlin. mia.mclaughlin@kcl.ac.uk
Location: Guy’s Campus. Category: Professional & Support Services.
About Us
This role forms part of the Student Support Team within Faculty Education Services in the Faculty of Life, Sciences and Medicine. The team supports students and academics across all undergraduate & postgraduate taught programmes within the faculty.
About the role
Working in a fast-paced environment, the role holder will develop strong working relationships with teams across Faculty Education Services, university services and key academic colleagues. They will be expected to proactively deliver support for students, ensuring that processes and procedures are reliable and effectively meet the needs of students, academic colleagues, and other stakeholders.
They will be responsible for producing accurate records of support meetings with students and sharing these in a timely manner. They will provide administration across the broad range of student support and associated procedures, maintaining records and coordinating casework. They are expected to have a good understanding of the student lifecycle and maintain up to date knowledge of programme and university regulations and protocols. They will need to be able to use this knowledge to provide accurate and timely guidance to colleagues and students as required, escalating where there is risk, ensuring that early intervention is both appropriate and optimal.
You will be highly organised, motivated, and capable of working independently as well as being part of a team. You will have experience of dealing with students who may be navigating complex difficulties, and of signposting to support services as appropriate to ensure students receive the best possible support. You will be comfortable and resilient in managing sensitive conversations and challenging situations.
This is a part time post (28 hours per week), and you will be offered an indefinite contract.
About You
To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Excellent time management and organisational skills and the ability to work to tight deadlines and plan effectively across competing priorities, maintaining accuracy at all times
• Excellent written and verbal communication skills including the ability to draft correspondence and documents to a broad range of audiences
• Knowledge and understanding of the range of university support services, how they are structured and their core services and processes
• Excellent attention to detail, record keeping and process management support
• Proactive with the ability to work independently as well as delivering within a team
• Ability to work with a broad range of stakeholders in a professional and assured manner
• Excellent working knowledge of Microsoft Office packages and the ability to work on new systems

Desirable criteria

• Previous HE experience within programme support
• Prior experience of working in a customer facing environment
• Experience in the use of databases, student records systems (such as SITS) and virtual learning environments

Downloading a copy of our Job Description
Further Information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
Interviews are due to be held on Friday 21 February.
We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK

Please refer the Job description for details