Student Support Officer

at  NSW Education Standards Authority

ABOUT US

At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.
We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).
To find out more about the important work we do for NSW visit our website.

ABOUT THE ROLE

The Student Support Officer provides advice and shares responsibility for unit programs including disability provisions and various appeal programs. This role undertakes a range of projects and reporting and administrative activities to support the sections various programs and appeals, for all external examinations for the Higher School Certificate.

On a day-to-day basis you will be responsible for:

• providing a range of administrative and support services, including records management, routine correspondence, and meeting / event coordination
• responding to first-level enquiries, and escalating/redirecting issues as required
• communicating with relevant stakeholders on disability provisions and appeals processes/policies
• reviewing documentation and records for disability provisions and appeals, in line with quality and organisational requirements
• maintaining records and databases and complying with administrative processes to ensure information is accurate, stored correctly and accessible.