Student Support Team Member - Remote

at  New Zealand Tertiary College

Work options: Remote

• Fully WFH role – enjoy work-life balance by avoiding traffic/travel time!
• Wonderful opportunity to advance your career in education
• Join a highly reputable education provider

New Zealand Tertiary College (NZTC) provides high-quality education to early childhood and healthcare students in New Zealand and around the world. For over 40 years, NZTC has been providing comprehensive and professional study programs to enable our students to excel in their chosen fields. We are committed to enabling our students’ access to outstanding education offered via flexible technology-enhanced modes of learning that support lifelong learning journeys.
To learn more about us, please visit https://www.nztertiarycollege.ac.nz/

You will play a key role in supporting all students while ensuring NZTC’s highly reputable profile is continually raised nationally and internationally.

Key responsibilities include:

• Student Support: Offer individualized support, including managing support calls, responding to queries promptly, guiding students to internal & external resources; Manage emergency processes for international students, ensure they meet course requirements, and assist with international tutorials.
• Administrative Services: Maintain student records, handle requests such as withdrawals and re-enrollments, and provide necessary administrative support related to student programs.
• Program and Enrollment Support: Assist with student enrollment processes, including interviews and health follow-ups, and support students through Program Board procedures.
• Communication: Communicate effectively with students and college staff, handle student feedback, support the documentation for the ‘Code’, and promote NZTC services as needed.