Student Wellbeing Communications Coordinator

at  Massey University

Job Description: Student Wellbeing Communications
Coordinator – Kairuruku Oranga Tauira
Position Purpose: The Student Wellbeing Communications Coordinator plays a pivotal role
within the Student Wellbeing team at Massey University. Central to this
position is the responsibility to facilitate clear, relevant, and effective
communication to students regarding Massey’s wellbeing and safety
services, events, and procedural frameworks. This role ensures that all
students, including distance learners both domestically and
internationally, are informed and supported in accordance with the
Education (Pastoral Care of Tertiary and International Learners) Code of
Practice 2021, Te Tiriti o Waitangi principles, health and safety
requirements, internal policies, and institutional frameworks.
Key responsibilities include crafting and disseminating timely
communications through appropriate channels, developing resources
that facilitate understanding and access to support services, and fostering
an inclusive environment that prioritizes student wellbeing.
The position demands strong interpersonal and organisational skills,
adeptness in leveraging digital platforms for communication, and a
commitment to promoting a safe and supportive environment for all
students. By championing proactive communication strategies and
fostering a community-wide understanding of wellbeing resources, the
Coordinator plays a vital role in enhancing the overall student experience
and success at Massey University
Department: Student Wellbeing
Location: Auckland / Manawatū / Wellington
Reports to: Associate Director Student Wellbeing
Responsible for: NIL
Delegations: NIL
Job Title: Student Wellbeing Communications Coordinator
Key relationships: Internal External
Health Promotion Organisations
Student Wellbeing staff
Local Health & Wellbeing Providers
Student Experience
Directorate Sport & Recreating organisations
Stakeholders across the wider
University, including Marketing,
Communications, and Colleges
Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
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community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.
We are deeply committed to being a Te Tiriti-led university,
demonstrating authentic leadership in contemporary Aotearoa New
Zealand as we uphold Te Tiriti o Waitangi, the founding document of our
nation, and its principles through our practice. We embrace this not just
as an obligation but as a real opportunity for the nation and its people.
Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to
contribute to a rapidly transforming world with skills, critical and creative
thinking and leadership.
We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded
on respect, trust and mutual benefit. Massey is not only defined by what
we do, but by how we do it.
The Office of Student
About this area The office of Student Experience (OSE) guides and supports our tauira
through their Massey Experience. This is achieved by ensuring: students
are enabled to achieve; students are engaged with the University and
students are empowered to participate in their community and to grow
their whole self. As a team we take a strengths-based approach to our
work and are committed to a culture of continuous improvement.
Student Wellbeing and Safety forms an integral part of the OSE, the team
offers a range of services to support wellbeing during student’s time at
Massey. We understand the challenges tertiary study can bring and the
importance of a holistic approach to keeping well, providing a multi-
pronged approach to support academic success and the development of
life skills.
Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society.

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and

the people we serve.

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• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that
demonstrates that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and inter-dependently to foster and promote the One University approach.
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Seek to understand and appreciate our differences.
• Keep ourselves and others safe; work together to embrace with the University’s health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.

At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of University

objectives.

• Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.
• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development.

• Are motivated and create a positive working environment where our values are reinforced.
• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.
• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities

• Ensure education and engagement programmes are culturally

Promoting appropriate and inclusive, recognizing the diversity of our
Education students and their needs
Development • Support the development of education and engagement
Supporting the programmes that are timed and coordinated across the year
promotion • Use innovative communication pathways including online video
and delivery of student podcast for the facilitation and delivery of programmes
wellbeing & safety • Develop tools to collate data and evaluate programmes,
programmes and campaigns, services, and resources
initiatives
to be innovative
Communication and
Media Marketing • Manage multi-channel campaigns – with a focus on digital, direct,
social, strategic offline, content marketing and marketing
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Ensuring Student automation. Remain up-to-date and current with developments
Wellbeing programmes across all marketing related areas of responsibility.
and brand is well • Create collateral for workshop activities that support our wellbeing
recognised across the and health teams to deliver services
university and effective • Ensure consistency of the Massey and Student Wellbeing brand,
in increasing maintaining and building on the brand identity across all marketing

participation campaigns

• Creating dashboards, data visualisations, and campaign and

website/MYHUB performance reports

• Proactively monitor behaviour on our sites and other digital

properties to identify and recommend opportunities to improve

• attendance and messaging

Project & Events
Management • Collaborate with key internal and external stakeholders, students,
and staff to develop and promote initiatives, including coordinating
Events, programmes, and leading the implementation of the annual Wellbeing
and campaigns are Programmes, Open Day, and Orientations.
developed, promoted, • Managing the design, development, and implementation of specific
and executed to Student Wellbeing projects, ensuring projects are delivered on time,
maximise attendance, to budget and with quality outputs and outcomes, including
improve student health, evaluation, attendance learnings
wellbeing and safety • Managing project and sector stakeholder relationships and

expectations, ensure a student voice and best practice

• Monitoring and reporting on progress of projects and being able to

recognise barriers and risks, and find effective solutions

• Build and maintain strong relationships with internal and external

stakeholders

• Communicate key messages to internal and external stakeholders
• Lead the Student Wellbeing Advisory group meetings ensuring

various services are informed and prepare for agreed events across
the university
Planning • Understanding the health & wellbeing needs of the student

demographics

• Knowing how to plan an event as well as a programme of events
• Attention to detail
• Identification of potential opportunities for innovation and improving

the efficiency and effectiveness of Student Wellbeing programmes &

initiatives

• Identifies and manages a range of complex and often competing

needs

• Finds innovative solutions to resolve issues

Presentation & • Ensuring workshops are presented and delivered effective to their

facilitation purpose

• Supporting colleagues to develop and deliver content in a variety of

forums
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• • Designing & presenting workshops and seminars
Teamwork Contributes to the development of a highly effective team by:

Teamwork

• Working collaboratively across the organisation
• Sharing knowledge and experiences
• Participating and contributing in team meetings, strategic and

campus wide planning meetings, teamwork plans and relevant cross

unit working groups.

• Applying work practices and approaches consistent with established

Massey University processes, and identifying opportunities for

development

• Getting others on board
• Effective delegation as well as appropriate guidance and support

Customer Experience & Relationship Management
Customer Experience &
Relationship • Gathering feedback and evaluating the impact of programmes and

initiatives

• Facilitates cooperation and partnerships
• Values individual differences and diversity
• Develops and maintains strong, positive partner, stakeholder, and

supplier Relationships both internally and externally

• Uses understanding of the stakeholder to ensure outcomes are

achieved

• Builds trust through consistent actions, values, and communication
• Keeps stakeholders up to date with issues and developments
• Constructively deals with stakeholder issues

Qualifications and Experience
Qualifications: An appropriate tertiary qualification in a relevant discipline is required.
Experience: • Experience using a Content Management System and HTML expertise

is highly desirable

• Experience in developing and managing integrated marketing

initiatives, campaigns, and support material

• Experience with digital and social media, content marketing,

publications, and marketing automation.

• A working understanding of health and/or development promotion

activities

• Proven experience at building strong collaborative working

relationships with internal, external stakeholders, and mana whenua
Experience and an understanding in data gathering and analysis,
including Google Analytics, writing / editing, and email marketing
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Capabilities - Behaviour
Communication/ • Is a clear and concise communicator
Team Player • Conducts discussions in a respectful manner, that are sincere and fully

expressed

• Develops a clear, complete understanding of needs and problems through

careful listening, probing, reflecting, and summarising.

• Works collaboratively and expansively to share knowledge 6
• An ability to manage multiple projects/initiatives at the same time.
• Innovative, proactive, adaptable, and decisive.

Attention to • Can produce accurate information in a timely manner, whilst maintaining

Detail a t tention to detail

• Has the ability to work well under pressure and to deadlines
• Driven to complete projects on time and to all KPIs

Service Centric • Acts with the internal/external stakeholder or customer in mind, seeks to

understand and deliver on customer perceptions and expectations. Essential

• Able to respond to common stakeholder queries and problems or escalate

if required.

• Responds to unexpected stakeholder requests with a sense of urgency and

positive action.

• Provides a level of customer centric service excellence that contributes to

the department’s objectives.

Delivering Results • Maintains focus on critical work and expectations.

• Able to track and complete agreed work in planned timeframes. Essential
• Takes responsibility for escalating issues that impact on planned work and

outcomes.

• Documents how results were obtained to support knowledge transfer and

best practices.

• Supports self during change by remaining flexible, focusing on the

positives, and proactively seeking out opportunities to get involved.
Continuous • Implements new systems, procedures, and tools efficiently when changes

Transformation occur in the work environment.

• Works with agility, adjusting current working processes or adopting new Essential

approaches in response to changes in the organisation environment.

• Seeks challenging opportunities or assignments to grow and develop one’s

own knowledge, skills, and abilities.

• Uses digital tools to innovate programme, processes, systems, or services.
• Communicates and analyses assumptions about a particular issue with

colleagues to gain new perspectives or more effective solutions.
Communication • Develops a clear, complete understanding of needs and problems through
careful listening, probing, reflecting, and summarising.

Essential

• Leads discussions in a respectful manner, that are sincere and

professional.

• Delivers written and oral communications that engage audience

participants, respond to their questions and concerns, and produce
specific outcomes and impact.

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• Communicates in a timely manner using the appropriate style and

method.

• Able to address broad audiences and stakeholder groups, working with

communication plans and a mix of communication methods.

• Able to present information clearly, concisely, and logically. Varies

content, style, and form to suit the subject.
Capabilities - Technical

Risk Management • Proactively identifies and manages risk within organisation area.

• Develops or implements risk mitigations and ensures key control measures Essential

are operating effectively.

• Makes use of organisational resources for risk avoidance and management.

Project • Operational knowledge of project management processes and tools to

management develop project plans and manage projects through all stages.

• Identifies risks and vulnerabilities; creates contingency plans. Essential
• Communicates reporting requirements; creates monitoring and control

mechanisms.

• Participates and conducts in regular and ad-hoc project reviews with

project team, sponsors, and stakeholders.

• Maintains open communication among project participants and interested

parties.

Problem Solving • Uses varying problem-solving approaches and techniques as appropriate.

• Develops alternative resolutions / successful resolutions to critical or wide-

Essential impact problems.

• Contributes to standard practices for problem-solving approaches, tools,

and processes.

• Ensures capture of lessons to be learned from a problem-solving.

Priority Setting • Demonstrates an expectation that there will be ongoing shifts in demands

Essential and priorities.

• Clarifies and handles multiple concurrent and diverse activities.
• Addresses potential conflicts that impact current delivery commitments.
• Works with or leads others to re-prioritise work and reschedule

commitments as necessary.

• Responds to shifting priorities while maintaining progress of regularly

scheduled work.

Digital Skills • Ability to learn and use core Massey University systems

• Proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint

Essential

• Developing proficiency in the use of SharePoint (Create new, open, edit,

save)

• Performs file management tasks such as folder management and

controlled document administration.

• Performs file management tasks such as folder management and

controlled document administration.
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Coaching and • Identifies who the decision makers are and how they receive information.

Influencing Coaches’ others to improve their skills.

• Determines how coaching can be applied to a situation. Discusses

Essential

organisational culture around providing input on decisions.

• Observes skill practice; offers constructive feedback.
• Offers suggestions for performance or process improvement in own unit.
• Creates skill-practice opportunities for subject of coaching.

Pre-employment checks

Essential

• Requirement to Pass a Criminal and Traffic Convictions

(Security) Check performed by the Ministry of Justice.

• Requirement to pass a Qualifications Validation Check.

• Supporting colleagues to develop and deliver content in a variety o