Student Worker IT Service Management

at  Utimaco Management GmbH

Aachen, Nordrhein-Westfalen, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate01 Feb, 2025Not Specified02 Nov, 2024N/AProcess DefinitionNoNo
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Description:

Location: Aachen
Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 35 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world’s leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.
With our global network of partners and customers, we help to make digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world safer – together we are shaping the future of IT security.

This is an opportunity for someone who wants to develop consulting and BA skills early. The work is around a Ticketing system which has recently gone live and is in its early Production phases:

  • Maintaining our log of “Problem tickets” highlighting process issues or errors from 1st level support.
  • Investigating above tickets
  • Providing input into process definition based on observations and analysis. This includes both with an external supplier at Level 1 and also internal employees at Level 2

Responsibilities:

This is an opportunity for someone who wants to develop consulting and BA skills early. The work is around a Ticketing system which has recently gone live and is in its early Production phases:

  • Maintaining our log of “Problem tickets” highlighting process issues or errors from 1st level support.
  • Investigating above tickets
  • Providing input into process definition based on observations and analysis. This includes both with an external supplier at Level 1 and also internal employees at Level 2.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

BA

Proficient

1

Aachen, Germany