Studio Manager

at  Tracy Anderson Mind and Body LLC

STUDIO MANAGER

On-Stite Watermill & Sag Harbor Locations
Annual Salary: $80,000-$85,000 (exempt position)
Must have flexible schedule: evening and weekend availability
Tracy Anderson is a specialized genre of fitness that is practiced and celebrated worldwide. It’s a dynamic, holistic approach to movement designed for total-body balance, and built to evolve with clients throughout their lives.
At our members-only studios (New York City, Los Angeles, the Hamptons, London, and Madrid), we offer clients new weekly classes featuring the latest Tracy Anderson choreography, prescribed custom training regimens, one-on-one training, and other bespoke options. Each studio hosts a dedicated training team with deep knowledge of Tracy’s original language of movement, based on more than two decades of scientific research and proven results.
What sets Tracy Anderson apart is both the quality and quantity of original choreography and content. Creating new sequences every week for over 20 years, Tracy has curated the largest bank of creative fitness content on record—and continues to provide clients with curriculums that evolve with them. She has released several workout tools and systems, including the patented Iso-Kinetic Band System, The Hybrid Body Reformer, and The Super G Floor. She also launched the Online Studio: the all-in-one virtual platform for clients around the world to experience the Tracy Anderson Method. With members in over 50 countries, the Online Studio releases new classes for 3 fitness levels every single week—so virtual members can train in lockstep with our in-person clients—in addition to TA LIVE: real-time classes streamed live from our studios across the globe for members to join. The Online Studio also hosts elective content, chef-curated menus, the latest issues of Tracy Anderson Magazine, and so much more.
In recent years, she has revolutionized the fitness industry with several innovations starting with MYMODE: a never-before-seen apparatus that expands and mutates into diverse forms. MYMODE thousands of movement algorithms with a first-of-its-kind approach to sustainability in the workout space. As a complement to the higher intensity workouts, Tracy developed HeartStone: a moving meditation program that fuses grounding, slow movement, and sound healing for a deeply tranquil practice. Most recently, she released the Growth Rings Collection: a brand new take on strength-training that reimagines the practice of lifting weights in ways that nurture and support the body through every stage in life.

STUDIO MANAGER RESPONSIBILITIES:

? Take direction from the Head of Studios to assist with studio logistics and client services including group classes, private training, retail sales, and special events.
o Participate in networking or community events and studio promotions.
? Assist leadership to increase studio revenue through membership and private training, growth client retention, and generating retail sales.
o Maintain thorough knowledge of Tracy Anderson Method services, programs, trainers and products, as well as start to understand key competitors.
? Create a motivating and harmonious environment to enhance the member experience.
o Ensure continual, positive customer service experiences, both by encouraging/overseeing staff and modeling these experiences in your own client interactions.
? Cultivate a deep understanding of our members (growing daily) throughout their lifecycle.
? Provide assistance to studio leadership on payroll processing
? Work with finance by reviewing frozen member list every month
? Assist in studio maintenance to ensure it maintains an upscale fitness atmosphere focused on customer success. Our proprietary technology is a core part of what makes us successful. You will be trained to uphold and troubleshoot any technical or mechanical issues in the studio.
o Conduct daily walk-throughs of the studio to ensure it adheres to brand standard.
? Support Human Resources with documentation, coaching, processes, and onboarding.
o Supervise admin and trainer staff, offering suggestions for improvement, and helping conduct performance appraisals.
o Educate team of proper company policies and procedures.
? Assist with routine tasks including, but not limited to ordering supplies, conducting inventory, general studio maintenance. and oversight of MindBody Online.
o Ensure the studio and equipment remain impeccable and fully-functioning.
o Work in conjunction with the Head of Studios in the presentation and sale of retail within the studio.
? Start to cultivate relationships with stakeholders throughout the business and ensure there is alignment with the wider strategy of the company.
? …and more because we all know that something always comes up!

TO SUCCEED IN THIS ROLE, YOU WILL NEED:

? Minimum 4-5 years of prior management experience within upscale health and fitness, luxury retail, or hospitality space.
? Must have an affinity and passion for fitness, wellness, and helping people achieve their goals.
? Knowing what impeccable customer service means while keeping the business needs met.
? Positivity, enthusiasm, self-motivation, and commitment to the goals at hand.
? Ability to work well under pressure, problem solve, and multi-task projects.
? Ability to excel in a fast changing and diverse environment.
? Experience interfacing with high-touch clientele.
? Strong background in marketing and/or sales preferred, including an in-depth knowledge of products and services, and the principles and methods for promoting and selling products or services effectively.
? An entrepreneurial spirit.
? Ability to treat highly confidential information with care and discretion.
? Recognize areas of improvement and make changes using good judgment.
? Flexible, tactful and patient; especially, under pressure in a fast-paced environment.
? Ability to establish businesslike and courteous rapport in all relationships.
? Strong attention to detail as well as solid organization/time management skills.
? Ability to plan workload and set or adjust priorities to meet deadlines.
? Comfort navigating a schedule that can include occasional long hours, early mornings, late evenings, weekends, and some holidays.
? Highly proficient in G-Suite and Microsoft Suite (Word and Excel).
? Bonus if working knowledge of MindBody Online software system