Success Plan Value Engineer

at  Salesforce

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Job Category
Customer Success
Job Details

ABOUT SALESFORCE

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We are looking for a strategic-thinking and execution-oriented Consultant to drive value for our top Success Plan customers. This role will be a key player in creating value for our Success Plan opportunities across all industries and clouds. An ideal candidate has a strong background in Customer Success strategies, strategy setting, and quantitative skills. The candidate is able to research, synthesize, and develop insights and actions using a data-driven approach from market intelligence & customer feedback. A self-starter who focuses on Customer centricity, teamwork, resourcefulness, flexibility, and a get it done demeanor is needed to succeed in this role.

• Define value cases and stories for our top Success Plan customers
• Act as a trusted consultant on value to our sales and delivery leaders
• Partner with Success Plan Selling executives to drive new and incremental revenue opportunities
• Build the Business Value story/go-to market motions with specificity around our Salesforce offerings and Industries
• Rotate across a number of industries and verticals to tailor our value offerings
• Manage and track success metrics to drive new opportunities and addressable markets for our Signature and Premier Success Plans
• Create and refine the inventory of drivers and levers for the Value Creation story
• Drive Business Value Tracking capabilities in support of post-sale and customer enablement activities (in partnership with Account Success)
• Potential to travel up to 20%Qualifications:
• Proven experience in Consulting, Strategy, Customer Success Product or Sales (consulting sales, technical sales or support sales) required.
• Experience working with Salesforce solutions is a plus
• Experience working with customers, customer-facing teams, and product organizations, with the ability to lead without direct authority
• Transformational and strategic problem solver: Experience defining value through data-driven approaches
• Strong relationship-building skills with a proven track record of growing and cultivating relationships
• Excellent written and verbal communication skills.
• Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas.
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