Summer Trainee, Service Operating Model​

at  Kone

KONE Corporation is a global leader in the elevator and escalator industry, dedicated to improving the flow of urban life. We provide innovative and eco-efficient solutions for elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization.
Are you interested in joining one of the world’s best employers?
We are seeking a motivated and detail-oriented

QUALIFICATIONS:

• Bachelor’s or Master’s level student in Engineering, Economics or similar. Studies related to business operating models, strategy, digitalization, organization design, IT architecture, data management and process development are considered an advantage
• Systematic working style proven by excellent results in studies and/or previous internships
• Previous work experience from administrati ve back-office tasks, and/or a B2B service business environment, is considered an advantage
• Willing and able to perform repetitive tasks with stamina and precision
• Excellent skills in MS Office tools: Word, Excel, SharePoint, PowerPoint. Skills in using modern AI-based tools to speed up work tasks is considered an advantage
• Courage, agreeable working style and assertiveness needed to approach a wide group of senior stakeholders across the organization via multiple channels (phone, email, MS Teams) to request actions from them and follow-up on completion
• Excellent spoken and written skills in English (no Finnish skills required )

• Review all the documentation of KONE’s service operating model ( residing in SharePoints and process documentation repositories) and work with stakeholders to renew the documentation when needed and ensure it is stored in the correct location.
• Create a model and process for keeping the documentation up to date and create a plan on how to communicate and roll out the model to the organization.
• Support Service Operating Model team, Global Data Management program, and other Global Service business teams in possible other projects or ad-hoc support requests related to Operating Model documentation, communication materials, meeting preparation, etc.