Superviseur(e) Service aux chambres / In-Room Dining Supervisor

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

DESCRIPTION DU POSTE

Superviser l’équipe du service aux chambres et la séquence de service. Participer à diriger une équipe afin que celle-ci travaille dans un cadre idéal, respecte les règles d’hygiène, les critères de qualité, les standards Four Seasons et tous les collaborateurs. Ceci implique un bon esprit d’équipe, une personnalité raffinée, élégante, chaleureuse qui saura encadrer et gérer les personnes mises sous sa responsabilité et qui saura également faire preuve d’empathie et de générosité auprès de la clientèle.

DUE TO LOCAL LAWS, WE PRIORITIZE APPLICANTS WHO HAVE PERMISSION TO WORK IN CANADA.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.

JOB SUMMARY

The In-Room Dining Supervisor hold s a supervisory role that focuses on supporting the room service team as well as overseeing the sequence of service events. He/She participates in leading a team so that they work in an ideal environment, respecting the rules of hygiene, the quality criteria, the Four Seasons standards and all the collaborators. This requires a good team spirit, a refined, elegant, warm personality who will be able to supervise and manage the people under his responsibility and who will also be able to show empathy and generosity to the customers.

Desired Qualifications and S kills

• Ability to communicate in English and French, both orally and in writing (expert level);
• Comfortable working in a fast-paced environment;
• Ability to d emonstrate a strong team spirit;
• Ability to provide outstanding service to our internal and external customers and suppliers;
• Interested in and able to provide outstanding service to our internal and external customers and suppliers;
• Good interpersonal skills to meet the expectations of a high-end clientele;
• Maintain a professional appearance and conduct yourself in a mature manner and with integrity at all times, including outside performances;
• Attention to detail and ability to multi-task in a dynamic environment;
• Standing/walking, squatting, kneeling multiple times throughout the day;
• Carrying, moving loads of varying weight while following proper gestures and postures;
• Be organized, meticulous and resourceful;
• Creative and self-starter;
• Computer literacy, including a working knowledge of MS Word, Excel and Lotus Notes ;
• Previous experience in a similar position an asset;
• College diploma in hotel management or related field an asset

CORE RESPONSIBILITIES

• Ensures that all customers receive service in accordance with the standards established by management;
• Works with the manager and assistant managers of the department to maintain high standards of hygiene, service and presentation in the department, and among the staff;
• Encourages good cooperation between all departments, especially the kitchen;
• Maintains a high standard of personal hygiene and general appearance, both personally and with members of the team according to hotel standards;
• Controls equipment within the department and organizes the set-up and general cleanliness of the room;
• Assists and organizes departmental meetings;
• Supervises the operation of the department, and takes prompt and appropriate action to correct any deficiencies;
• Assists in the organization of training sessions;
• Maintains a good account when handling money, and is security conscious;
• Has a good knowledge of the Micros system;
• Assists clients during an emergency situation;
• Quickly assesses clients’ needs and offers appropriate services;
• Remains calm even in unusual situations;
• Handles customer complaints and comments effectively. Informs the room service manager of any special situation;
• Projects a positive, professional and friendly image to guests and employees;
• Develops and maintains a customer preference file ( i.e. type of beverage, table location, birthdays, family celebrations);
• Conducts frequent inspections in the room service area, front and back ;
• Ensures safety and sanitation standards are met and maintained at all times;
• Assists the Room Service Manager in staffing and scheduling to meet business needs and projected occupancy;
• Assists the Room Service Manager with staff training to promote professional growth;
• Ensures effective communication between all department employees;
• Participates with the kitchen and catering management in the analysis, evaluation, revision and updating of printed menus to appeal to the hotel’s target market;
• Increases guest awareness of in-room service points;
• Contributes to the development of new ideas and services for the department;
• Ensures quality employee training;
• Keeps strict control of all security related aspects, especially master keys;
• Regularly checks all floors for dirty trays;
• Performs quality control of VIP rooms as it relates to room services;
• Completes all other tasks or projects as assigned by management;

Desired Qualifications and S kills

• Ability to communicate in English and French, both orally and in writing (expert level);
• Comfortable working in a fast-paced environment;
• Ability to d emonstrate a strong team spirit;
• Ability to provide outstanding service to our internal and external customers and suppliers;
• Interested in and able to provide outstanding service to our internal and external customers and suppliers;
• Good interpersonal skills to meet the expectations of a high-end clientele;
• Maintain a professional appearance and conduct yourself in a mature manner and with integrity at all times, including outside performances;
• Attention to detail and ability to multi-task in a dynamic environment;
• Standing/walking, squatting, kneeling multiple times throughout the day;
• Carrying, moving loads of varying weight while following proper gestures and postures;
• Be organized, meticulous and resourceful;
• Creative and self-starter;
• Computer literacy, including a working knowledge of MS Word, Excel and Lotus Notes ;
• Previous experience in a similar position an asset;
• College diploma in hotel management or related field an asset;

THE LIST OF TASKS SPECIFIED ABOVE IS NOT EXHAUSTIVE, THE FUNCTION WILL REQUIRE A CONSTANT ADAPTATION TO SITUATIONS OF HIGH ACTIVITY AND SPECIFIC MANAGEMENT OF CUSTOMER RELATIONS.

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.