Supervisor B - Client Services, Quality Assurance & Control

at  Bank Nizwa

Job Description

JOB PURPOSE:

Provide exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive customer experience.

MAIN TASKS & ACCOUNTABILITIES:

• Follow up with customer for missing and expired documents.
• Verify and submit the updated documents to CAC and Corporate Operations for amendment.
• Maintain Dashboard related to proposals submitted to Risk and Sharia, including present status and the timelines.
• To manage relationship with CAC and Centralized Operations for financing documentation and/or any related financing transactions to ensure quick TAT.
• Ensure to follow the agreed process of opening new and additional corporate account.
• Ensure receiving the required documents of account opening from the customer.
• Notify the customer immediately upon the successful opening of their account
• Maintain an MIS report for all corporate accounts.
• Ensure receiving and verifying complete documents of account services include adding signature, delete signature, update KYC,)
• Handover the original documents to corporate operations.
• Attending customer call.
• Maintaining compliance quarterly reports and Quarterly Progress Report (“QPR”).
• Answer all enquires of WSB customers and branches by emails and telephone.
• To provide other support as and when assigned and required by GM/Heads /RM
• We are also the focal point in CBO audits & external and internal audit.
• Issuing Account opening letter if required.
• Processing account statement request.
• Processing corporate internet banking applications.
• Handling KYCs requests
• Receive request from the customer.
• Call back the customer to confirm the transfer.
• Verify the customer signature and available balance in the A/C.
• Take rate from Treasury.
• Hand over to payment to proceed the transfer.
• Send confirmation payment (SWIFT) to customer email.
• Subsequent to financing approval, coordinate with CAC to ensure timely submission of documentations. This should be after thoroughly checking of Facility Offer Letters and financing documentation prepared by CAC, in order to ensure that the same are in line with the approval terms guidelines, coordinating with legal approval , Subsequent to execution of the agreements, to check the documents and if compliant to provide the same to CAC for uploading financing facilities.
• Murabaha and WBI requests are first receive from the customers and subsequently after verifying the limits availability, covenants compliance and signatures authentication; these are submitted to CAC or operations for further processing. Further processing may involve getting the LPO & DO, Murabaha docs signed from supplier and client respectively.
• Processing initiation of Tender Guarantee/ Bid Bond + Performance Bond Guarantee +Payment Guarantee+ Advance Payment Guarantee (against cash margin)
• Maintaining compliance quarterly reports and Quarterly Progress Report (“QPR”).
• Answer all enquires of WSB customers and branches by emails and telephone.
• To provide other support as and when assigned and required by GM/Heads /RM
• We are also the focal point in CBO audits & external and internal audit.
  Job Location
  Muscat
  Relevant Experience in Years
  5 Years
  Required Qualification
  Bachelor Degree.
  Special Certification
  Banking Products and Trade Finance
  Any Other Relevant Information