Supervisor, Billing & Transitions

at  FirstService Residential

JOB OVERVIEW:

Perform functions to lead a team within the Client Accounting Resident Billing & Transitions department and oversee its daily functions relating to transitioning properties and billing resident unit ledgers.
Supervise the daily functions of the assigned team while maintaining standards of excellence for processes, methods, and personnel. Ensure the goals and needs of the department, company and its customers are consistently met. Ensure conformance with Standard Operating procedures and policy, ensuring all activities within the team are processed into the system in an accurate and timely manner.

SKILLS & QUALIFICATIONS:

• Associate’s Degree in Accounting/Business or related field from an accredited college or university, and three to five years of related experience; or equivalent combination of education and industry experience. Bachelor’s Degree in Accounting/Business and prior Supervisory experience preferred.
• Strong organization, motivation, leadership, supervisory and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision-making abilities.
• Strong verbal and written communication skills.
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet design and maintenance, navigating in databases, creating presentations, record keeping and researching the Internet.
• Strong presentation skills.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

• Supervise the daily functions of the assigned team within the Resident Billing & Transitions department, while ensuring that tasks are completed within our SLAs and without any errors.
• Manage the daily functions of a Transitional Services team in local and satellite offices while maintaining standards of excellence for processes, methods, and personnel.
• Oversee the daily functions related to the billing setup and resident payment notifications for all properties during start-up, budget changes and special assessments.
• Oversee the start-up process for properties including the building setups, rosters, beginning balances and other functions related to AR.
• Oversee the termination process including the shutting down of the accounting systems and third-party partners. The distribution of accounting reports, files, resident checks of associations that we no longer managed to Operations for turnover.
• Oversee the daily functions related to ZenDesk requests related to the billing and transitions team while ensuring that SLAs are being meet.
• Training of internal and external customers in Transitional Services policies and procedures.
• Prioritize, assign, track and check work and monitor quality control of all transactions.
• Ensure deadlines are met in a timely manner.
• Provide direction and assist in the investigation and resolution of internal and external problems and concerns.
• Track and communicate goals for individual and department performance
• Ensure conformance with Standard Operating procedures and policy, ensuring all activities within the team are processed into the system in an accurate and timely manner.
• Manage inquiries and escalations from property teams and other departments.
• Assist/create and maintain metrics of the number of transactions processed and pending by the team to provide to Leadership Team.
• Identify opportunities to streamline processes to ensure accuracy and timelines and make recommendations to Manager.
• Identify possible issues, inconsistencies, and suggest appropriate corrective procedures.
• In conjunction with Manager, responsible for hiring, promotions, transfers, terminations, or disciplinary measures.
• Manage personnel actions, such as scheduling of time off, tracking absences, and the Performance Evaluation process of assigned department.
• Provide leadership, counseling, and coaching to employees.
• Coordinate, oversee and/or deliver training and ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions, and deadlines.
• Document Standard Operating Procedures and maintain existing procedures.
• Review processes and ensure they are in compliance with current processes or statutes.
• Manage the communication and compliance of SOP’s within teams.
• Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff.