Supervisor

at  Blacks

BLACKS - SUPERVISOR

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them.
From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world.
We live and breathe the outdoors, from simple walks and technical hikes, to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them…

SKILLS/EXPERIENCE/KNOWLEDGE PREFERRED:

• Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• At least 1 year supervision experience, preferably in a similar format of retail.
• Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
• A passion for customer service and a proven record of delivering excellence in this area.
• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.

ROLE OVERVIEW:

Play an integral part in making your Blacks store a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.

KEY DUTIES/RESPONSIBILITIES:

• Support the Store Management team lead and motivate a high performing, highly engaged team of colleagues.
• Support a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
• Support colleagues through internal development programme to support future talent and career pathways to help us grow our business.
• Uphold a store that is safe and compliant operating environment for all colleagues and customers.
• Deliver our financial results in line with or in excess of company targets.
• Duty manage and take responsibility for the store in the absence of the Store or Department Manager.