Supervisor, Collections

at  Dow Jones

JOB DESCRIPTION:

Global Finance Operations
The Global Finance Operations (GFO) team is an organization established within Dow Jones to support the global finance operations of News Corp and Dow Jones. GFO provides value by developing and delivering a suite of business solutions and support services that are valued by our internal and external customers. GFO delivers services by leveraging a global delivery model, operational transparency and metrics, leveraging global best practices, and a service-oriented process improvement culture.
The vision of GFO is to continue to be recognized as a world-class global business services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers.
GFO strives to be a champion in developing a continuous improvement culture that other parts of the organization recognize and seek out for business support. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GFO. We seek individuals who can enhance our team with their knowledge, skills, innovation, collaboration and “can do” attitude.
Position Overview
Position Title: Supervisor, Collections
Locations: Hybrid/London Office Location
Reports to: Global Collections Manager

KEY CANDIDATE QUALIFICATIONS

• 3-5 years of B2B collections experience in a global organization, specifically with a focus across Europe and the Middle East
• At least 3 years of supervisor/people management experience (preferred).
• Previous experience working with stakeholders across the organization.
• Strong interpersonal skills and are a team player.
• Analytical skills
• Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
• Excellent communication skills; verbal and written and excellent phone etiquette.
• History of proactive problem solving and proven results.
• SAP, Billing and Collections experience (is a plus).
• Proficiency in Microsoft Office, especially MS Excel (intermediate level with experience using vlookups, pivot tables etc)
• Customer invoice portal experience (Ariba, Coupa etc - is a plus.)

EDUCATION

• BS/BA or University degree in Accounting, Finance, Economics, Business, or other relevant background.
  Our Benefits
  Comprehensive Medical Insurance Plans
  Retirement Benefits
  Fitness Reimbursement Program
  #LI-Hybrid
  Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
  Business Area: Dow Jones - Finance
  Job Category: Finance
  Union Status:
  Non-Union role
  Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
  This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

ABOUT THE ROLE

This role will be responsible for supporting our London-based PIB collections team and reporting to the Global Collections Manager.

RESPONSIBILITIES

• Provide leadership and oversight for the London based PIB collections team supporting daily operational issues
• Handle all direct reports scheduling, attendance, and time off requests to guarantee proper coverage is maintained.
• Meet defined departmental and individual goals along with assigned month end reporting deadlines and activity metrics.
• Complete timely and appropriate review of account activity.
• Approve refund requests and other accounting entries up to assigned authority levels.
• Assist staff with complex issues to help drive resolution.
• Conduct regular phone and email contact with assigned customers to build customer relationships and to ensure timely payment of invoices.
• Coach and mentor staff in a professional manner to foster and promote teamwork and ensure they are meeting goals.
• Continue to review and challenge departmental policies and processes to align with industry standards
• Act in compliance with our goals, policies and procedures as they pertain to collection activity, and specified Cash Collections goals and objectives.
• Communicate with the Sales Department on past due accounts at specified intervals and be a liaison between both departments.
• Establish and maintain effective and cooperative working relationships with internal customers within and outside of the department and company Support management in implementing new processes, improvements and systems.
• Handle special projects and other activities as assigned.