Find Your Limitless with Reliance
By joining Reliance as a Supervisor, Commercial Accounts Receivable you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Supervise, coach, and develop a team of 3-6 collection agents, providing guidance and support to improve performance and achieve collection goals.
• Track and analyze team performance metrics, conducting regular performance reviews and implementing corrective actions as necessary.
• Manage escalated accounts, working with clients to resolve complex billing issues and negotiate payment arrangements.
• Develop and implement effective collection strategies to improve recovery rates and reduce outstanding receivables.
• Foster positive relationships with key clients, ensuring a professional and customer-centric approach to collections.
• Provide ongoing training to the team on best practices, company policies, and industry regulations.
• Ensure that all collection activities comply with relevant laws, regulations, and company policies.
• Prepare and present regular reports to senior management on team performance, collection rates, and other key metrics.

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs.
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company.
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
• And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
• 3-5 years of experience in commercial collections, with at least 2 years in a supervisory or leadership role.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Proficiency in collection software and Microsoft Office Suite.
• Ability to analyze data and develop actionable insights.
• Knowledge of relevant laws and regulations related to collections.

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It’s our team members and their relentless focus on the business, each other, and our customers that makes us great.
Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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LI-KT

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Supervise, coach, and develop a team of 3-6 collection agents, providing guidance and support to improve performance and achieve collection goals.
• Track and analyze team performance metrics, conducting regular performance reviews and implementing corrective actions as necessary.
• Manage escalated accounts, working with clients to resolve complex billing issues and negotiate payment arrangements.
• Develop and implement effective collection strategies to improve recovery rates and reduce outstanding receivables.
• Foster positive relationships with key clients, ensuring a professional and customer-centric approach to collections.
• Provide ongoing training to the team on best practices, company policies, and industry regulations.
• Ensure that all collection activities comply with relevant laws, regulations, and company policies.
• Prepare and present regular reports to senior management on team performance, collection rates, and other key metrics