Supervisor, Customer Site

at  Thermo Fisher Scientific

EDUCATION

High school graduate or equivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

EXPERIENCE

4+ years of experience in managed services in a laboratory setting.
GxP Experience and IATA/DOT, certification, knowledge of OSHA General Industry requirements are also a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Leadership and supervisory abilities and social skills are required to lead, coach, and enhance team culture; Basic understanding of employment/labor law regulations.
• Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values, including confidentiality.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc. Use of software for reagent batch records and chemical inventory tracking.
• Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
• Depending on the area of the building, personal protective equipment may need to be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime, or independently, as needed.

The position leads the daily supervision of a team of customer onsite-site based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and media/reagent preparation.

• Effectively lead a diverse cross-functional team of on-site lab specialists servicing a West Hills, CA sites. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory
• Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and partener with the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting improvement initiatives
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively
• Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations. Interact regularly with Environmental Health and Safety Leadership.
• May perform other responsibilities as assigned by managemen

The position leads the daily supervision of a team of customer onsite-site based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and media/reagent preparation.

• Effectively lead a diverse cross-functional team of on-site lab specialists servicing a West Hills, CA sites. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory
• Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and partener with the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting improvement initiatives
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively
• Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations. Interact regularly with Environmental Health and Safety Leadership.
• May perform other responsibilities as assigned by management