Supervisor

at  DAC Beachcroft

Job Introduction DAC Beachcroft is looking to appoint a Supervisor to join our Vehicle Hire Team in Birmingham. Our vehicle hire team works with over 40 insurance companies and self-insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre-emptive advice on these issues whilst also assisting clients formulate their own strategies.
The team deals with vehicle hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution.
The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.

WHY JOIN OUR VEHICLE HIRE TEAM?

Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role. We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor.

Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments. What’s in it for you?

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! What you will do Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases.

Through effective supervision and support of fee earners, to be accountable & responsible for the following:

• Technical supervision of claims
• All interim and performance reviews, including probation reviews
• Absence management
• Cascading and communicating information from senior management.
• Motivating and engaging the team, as well as overseeing their well-being
• Coach their team and provide support to develop their team members and proceed through the career framework
• Monitoring team financial performance and ensuring that targets are hit
• Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
• Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
• Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance
• Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
• Raising and dealing with any complaint or any escalated risk or compliance issues appropriately

In addition the successful candidate will be responsible for the following:

• Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
• Handle a small caseload of mixed value pre-litigated & litigated credit hire claims.
• Maintain an awareness of the firm’s strategies and plans.
• Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.

You will be required to handle confidential information in line with the firm’s data security protocols. Who you are

• Previous supervision experience, ideally in a Vehicle Hire motor environment however other supervision experience will be considered.
• Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types.
• A high level of personal compliance with client SLAs, protocols and KPIs
• Good people management skills including the ability to motivate, coach and mentor team members at all levels
• IT skills - Be IT literate with a good working knowledge of Excel and Word.
• Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help.
• Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
• Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it.
• Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
• Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback.
• Aptitude to learn – The ability to retain knowledge and put into play new skills.
• Good oral and written communication skills.

WHAT YOU NEED TO KNOW ABOUT APPLYING

We encourage our colleagues to apply for roles across the Claims Solutions group, please note that you will need to have completed your probation period before applying and should inform your current line manager when an application has been made. We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

WHAT YOU NEED TO KNOW ABOUT APPLYING

At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at csgrecruitment@dacbeachcroft.co

Through effective supervision and support of fee earners, to be accountable & responsible for the following:

• Technical supervision of claims
• All interim and performance reviews, including probation reviews
• Absence management
• Cascading and communicating information from senior management.
• Motivating and engaging the team, as well as overseeing their well-being
• Coach their team and provide support to develop their team members and proceed through the career framework
• Monitoring team financial performance and ensuring that targets are hit
• Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
• Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
• Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance
• Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
• Raising and dealing with any complaint or any escalated risk or compliance issues appropriatel

In addition the successful candidate will be responsible for the following:

• Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
• Handle a small caseload of mixed value pre-litigated & litigated credit hire claims.
• Maintain an awareness of the firm’s strategies and plans.
• Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications