Supervisor - Data Entry

at  XBP Europe

About XBP Europe
XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.
Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.
Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com

JOB DESCRIPTION:

Shift timings II: Mon - Fri 8:30 AM - 16.30
Shift timings II : Mon - Fri 16.30- 00:30 AM

POSITION SUMMARY:

Responsible for managing the production department for a particular shift. This includes overseeing the processes and efficiencies for day-to-day production activities. Ensure quality standards, production goals and client deadlines are met.

EXPERIENCE AND QUALIFICATIONS:

• Three-five years experience in a leadership role.
• Three-Five years experience in the remittance lockbox operations.
• Able to develop action plans for process improvements that create efficiencies and cost savings.
• Fully understands job flow and the impacts of events and delays on downstream processes affecting production.
• Outstanding leadership abilities, including development of staff, innovation and risk taking, and strategic planning.
• Ability to motivate individuals and create a team environment.
• Excellent trouble shooting and conflict resolution skills.
• Must be flexible and adaptable with changing priorities.
• Excellent interpersonal skills.
• Outstanding verbal and written communication skills.
• Must be proficient in MS Word & Excel

KNOWLEDGE, SKILLS AND ABILITIES:

• Resourceful: Ability to develop alternate methods to produce the necessary output when needed.
• Good personnel leadership skills including the ability to motivate, coach and positively direct employees.
• Must have strong communication and organization skills.
• High School Diploma or GED.

• Work directly with the Operations Manager to develop and monitor internal and external procedures.
• Create an empowering culture that generates associate ownership.
• Perform quality control checks to ensure quality and timeliness of jobs and maintain quality standards in all areas of production.
• Performs training for new or transferring employees, on equipment and quality procedures.
• Oversee the production schedule and manage progress.
• Validate turnover communication for accuracy.
• Conduct personnel appraisal process.
• Assist in developing production goals and lead team to meet those goals.
• Assist in leading cross-functional and cross-site teams to develop and implement improvement ideas.
• Will monitor workflow and assign duties as necessary to meet Service Level Agreements
• Validate all processes are being followed and continually look at ways to make things more efficient
• Support corporate leadership and initiatives
• Responsible of reviewing and communicating production reports and statistics.
• Handle employee issues regarding discipline, performance management and salary recommendations.