Supervisor, Dispatch

at  Lineage Logistics

The Supervisor, Dispatch is responsible for organizing and executing the daily pick-up and delivery objectives for the Terminal by coordinating the scheduling and routing of Driver trips and working closely with the drivers to achieve and maintain high service levels. The Supervisor, Dispatch, works closely with the Terminal Operations team to ensure all trips are coordinated, company resources are optimized, and customer needs are being fully met and/or exceeded. The Supervisor, Dispatch is responsible for working with Drivers to ensure 100% compliance with Transportation Safety Plan policies and procedures, while ensuring professional on-time service on pick-ups and deliveries, and providing coaching and performance management to Drivers accordingly.

CUSTOMER EXPERIENCE

• Plays a leadership role at the Terminal, being a team player and collaborating effectively with all team members in Transportation and Warehousing to achieve daily objectives.
• Leads their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
• Works with the Manager, Terminal Operations and leadership team to implement Key Performance Indicators (KPI’s) related to daily customer service objectives.
• Oversees and monitors customer service levels provided and implements continuous service improvements.
• In collaboration with the Manager, Terminal Operations, communicates with existing customers to understand and prioritize their needs, participating in calls and meetings as appropriate.
• Implements improved operational processes that enhance capabilities to meet/exceed service standards.
• Ensures organizational adherence and accountability to standard operating procedures.

KEY REQUIREMENTS

• 2-3 years’ experience working in a supervisory role in a warehouse operations or transportation environment
• Experience working with company drivers, owner operators and third party carriers.
• Post-secondary education in Transportation, Operations, Logistics or related field.
• Excellent customer service abilities with a natural desire to provide exceptional service and build strong relationships with Drivers.
• Proven ability to supervise a team working in a fast-paced warehouse environment to ensure accuracy, compliance and a team culture of excellence.
• Proven analytical and problem solving skills. Ability to quickly understand and identify issues and propose solutions.
• Proven ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities.
• Analytical; logical thinker with ability to think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle.
• Ability to provide exceptional team leadership, including coaching, mentoring and engaging employees to bring out their very best work on the job.
• Ability to recognize unique strengths and talents in each team member, and coach and develop employees to grow and encourage strengths, and put development plans in place to address areas for improvement, if required for the job.
• Excellent communication skills, both verbal and written.
• Dedicated to continuous improvement and ability to identify opportunities to increase efficiency and enhance results. Ability to manage and adapt to change.
• Approachable, positive demeanor with a hands-on and team-oriented work style.
• Knowledge of the logistics, supply chain and/or transportation industry preferred.
• Commitment to health and safety in the workplace.
• Takes initiative, is proactive in their work, and results-oriented.
• Microsoft Office skills with an emphasis on Word, Excel and Outlook. Experience working effectively in a unionized environment governed by collective agreements is an asset.
• Working knowledge of labour management, transportation, financial and other key technologies.
  Why Lineage?
  This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
  Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
  Benefits
  Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.
  (English version linked at the bottom of the page)
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