Supervisor, Document Management

at  Pbc Solutions

POSITION SUMMARY

The Supervisor’s key roles are engaging with their staff, motivating, and mentoring. The position also acts as a point of contact for project related initiatives for the department and plays an active role within meetings and workshops collaboratively with other departments throughout PBC Solutions and the client. Tight deadlines along with complex client policy and procedures require the supervisor to manage several streams of work with agility and confidence, and to utilize a diverse competency profile to motivate employees.

DOES THIS OPPORTUNITY RESONATE WITH YOU?

Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you’ve found your ideal work environment - Apply today please! We’d love to talk with you to explore this opportunity further with you.
Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.
We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

• Lead the workforce to, to enhance employee engagement and performance, and to execute business goals, all within a high-performance culture.
• Coach, mentor, and develop employees for their growth and effectiveness of the department.
• Lead and promote the PBCS and Department culture including employee satisfaction.
• Customer focus: ensure strong business relationships are built internally and externally while working on daily activities and project-related initiatives.
• Play a key role in change management by encouraging innovation and creativity.
• Implement goals: create individual and team goals, while at the same time advocating employee empowerment and accountabilities.
• Utilizing and updating forecasting tools to assign workflow and oversee departmental activities.
• Identify and in cases lead Continuous Service Improvement (CI) opportunities.
• Investigate and resolve employee/client escalations regarding business policies or procedures.
• Attend and actively participate in internal and client facing meetings including Program Increment Planning (PI Planning).
• Exercise authority and make decisions as delegated in organizational policies or procedures
• Identify gaps and opportunities for improvements in processes and services
• Create briefings, work-flow maps, work instructions, procedures, summaries, and data analysis of processes and services
• Support departmental management goals, exercises, and activitie