Supervisor Field Service (Thermal)

at  Vertiv

POSITION SUMMARY

The primary responsibility of this role is to support the Operations Manager in fulfilling the company’s commitment to delivering exceptional service levels to our customers. Key functions include performing maintenance, start-up, testing, commissioning, troubleshooting, repairs, quality analysis, and retrofitting of cooling systems.
Additionally, the role involves assisting with cost evaluations for “time & material” repair quotations and effectively planning and scheduling weekly thermal operations to ensure seamless execution. This position is critical in maintaining operational excellence and upholding the company’s service standards.

QUALIFICATIONS

• Minimum University Degree/Diploma in Mechanical Engineering.
• Excellent knowledge in Thermal (Precision cooling system) and superb knowledge of Vertiv products and functionality.
• Minimum 7 years’ experience in related industry.
• Computer literacy.
• Excellent knowledge of the Service industry.
• Good technical knowledge.
• Excellent skills in technical analysis.
• English is MUST
• Knowledge in Hazard identification and Risk Assessment.

• Support the Operations Manager in ensuring the company’s commitment to delivering exceptional service levels to customers.
• Provide technical support and contribute to the evaluation and preparation of cost estimates for “time & material” repair quotations.
• Assist in developing accurate cost assessments required for repair quotations, ensuring alignment with company standards and customer expectations.
• Demonstrate a professional, customer-focused approach that reflects Vertiv’s reputation as a provider of world-class quality solutions.
• Actively participate in the training, supervision, and motivation of senior technicians and technicians to foster continual improvement and optimize team performance.
• Maintain up-to-date knowledge of company products and services to deliver the best technical and operational support.
• Commit to continuous personal and professional development as a service expert by engaging in self-analysis, staying informed through industry reading, benchmarking best practices, and applying learned knowledge effectively.