Supervisor, Field Service

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

POSITION SUMMARY:

This position will be one of the key contributors to the technical and field service business under Thermo Fisher Scientific. Reporting to the Field service manager, the Field service supervisor is accountable for leading and handling daily operations plan for the team. This position coordinates the overall efficiency and teamwork of the field service team. You are required to be technically sound in the field of Electron Microscopy (EM) Instrument Service and display sound leadership and interpersonal skills with positive demeanour towards work to provide solutions to problems and be pro-active in handling any matters related to the field service team. In addition, this position must also nurture close working relationships with internal and external partners to ensure the service team’s effective and efficient operation and success. You are expected to meet service financial dedication, service deliverables metrics and deliver outstanding response to Thermo Fisher Scientific customers in Singapore.

Minimum Requirements/Qualifications

• A Diploma or a Bachelor’s Degree in engineering or chemistry or a related field.
• 5 or more years hands-on experience working with analytical instrumentation, preferably as a Service Engineer, or equivalent experience.
• Proven success as a mentor, coach, and team leader.
• Proven experience in providing technical service with an inherent ability to learn new product services rapidly.
• Describes product portfolio characteristics.
• Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus.
• Experience with Ultra High Vacuum (UHV) a plus.
• Experience operating O-scopes, digital voltmeter and logical problem solving.
• Experience in handling customers in semiconductor industry
• Strong management experience with leadership abilities and track record working in a matrix environment.
• Strong analytical/problem solving skills and adept at multi-tasking
• Ability to build and maintain relationships with internal and external customers.
• A great team mate.
• Able to work independently with limited supervision in a dynamic environment
• Willing to travel across Singapore to multiple sites.
• Possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
• Work at customer locations, in office, laboratory or wafer fab environments.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or safety hats

• Responsible in leading a team of field service engineers and lead the team to ensure day to day operations and achieve all service deliverables goals.
• Work closely with the Field Service Manager to lead all aspects of field service support and customer relationship management.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Build and maintain positive relationships with our customers and ensure excellent customer service are met.
• Act as a subject expert to develop, implement and complete training plan for team including induction, on-the-job training, and certification.
• Develop, support and mentor team by giving timely and constructive feedback and empowering employee to own more responsibilities.
• Coach and mentor your team to drive improved performance and actively engage in daily work.
• Collaborate with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales to build cohesive work environment.
• Handle and establish good relations with the team and fulfil other duties which commensurate with the capabilities of a Field Service Supervisor.
• Provide feedback to product quality teams.
• Scale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instruments.
• Takes ownership for relationship with customer and internal partners.

Minimum Requirements/Qualifications

• A Diploma or a Bachelor’s Degree in engineering or chemistry or a related field.
• 5 or more years hands-on experience working with analytical instrumentation, preferably as a Service Engineer, or equivalent experience.
• Proven success as a mentor, coach, and team leader.
• Proven experience in providing technical service with an inherent ability to learn new product services rapidly.
• Describes product portfolio characteristics.
• Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus.
• Experience with Ultra High Vacuum (UHV) a plus.
• Experience operating O-scopes, digital voltmeter and logical problem solving.
• Experience in handling customers in semiconductor industry
• Strong management experience with leadership abilities and track record working in a matrix environment.
• Strong analytical/problem solving skills and adept at multi-tasking
• Ability to build and maintain relationships with internal and external customers.
• A great team mate.
• Able to work independently with limited supervision in a dynamic environment
• Willing to travel across Singapore to multiple sites.
• Possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
• Work at customer locations, in office, laboratory or wafer fab environments.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or safety hats.

Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We believe that by embracing individual differences, we can drive innovation and achieve even greater success.
Don’t miss out on this exceptional opportunity to join a world-class organization and take your accounting career to new heights