Supervisor for Spotify - French speaker

at  Spotify

What you can expect
We are looking for a Team Leader, who will be responsible for guiding, coaching and motivating a team that is focused on customer service.
Are you passionate about customer service and have experience in this area? Are you also a consultant and feel confident speaking to B2B clients about digital marketing?
Then this may be the perfect opportunity for you!

What you’ll do

• Motivate, lead and guide the team to reach their highest potential both in terms of service metrics and career goals;
• Ensure both individual and team productivity, manage performance, provide floor assistance and real-time coaching;
• Analyze data to identify performance trends and opportunities for continuous improvement;
• Work with the team to create meaningful development plans and deliver feedback.

What you’ll need

• NativeFRENCH (MINIMUM C1–MANDATORY);
• Fluency in English (C1 minimum);
• Solid experience managing teams (not necessarily in contact center environment);
• Professional maturity, ability and confidence in communicate with clients and stress resistance.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal

• Motivate, lead and guide the team to reach their highest potential both in terms of service metrics and career goals;
• Ensure both individual and team productivity, manage performance, provide floor assistance and real-time coaching;
• Analyze data to identify performance trends and opportunities for continuous improvement;
• Work with the team to create meaningful development plans and deliver feedback