Supervisor, Health Information

at  Accolade Inc

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%.
Do you enjoy leading people and supporting them in performing better?
Are you searching for a job with a purpose where you leave a positive impact?
As a Supervisor, Health Information you will be leading, supporting and coaching a team of 10+ Health Data Coordinators, as well as leading by example as a Health Data Coordinator. Leading the team, you will ensure the team is properly collecting and organizing medical information to help facilitate world-class health care. Your role will enable your team to give great customer care. You will develop and grow your team and help them meet their performance objectives. Our Team Leads are hands-on working leaders who have a passion for service excellence.
Working hours: 14:00pm – 22:30pm CET – to cover US working time and reach US clients
Hybrid position with unlimited contract.
Start date: ASAP
A day in the life…

Manage the Team

• Manages team performance through case audits, maintaining case accuracy within the case database, call audits, weekly case/metric reporting, and regular 1:1 meetings with team members, escalating themes and trends
• Evaluate performance metrics and helps facilitate bonus/incentive payments related to said metrics
• Partner with People and Culture Business Partners to provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Conduct ongoing quality evaluations of team members, and coach on opportunities to improve
• Manages team schedules to ensure adequate staffing to meet operational needs and provides timely reviews and approvals of team’s attendance

Manage the Business

• Monitors the overall maintenance of information and tracks data related to customer case status
• Supports in driving defined metrics to deliver on customer performance expectations
• Collaborate with leadership to refine, improve and develop new policies and procedures to enhance efficiency and effectiveness of the department workflow
• Partners with other peers to identify and communicate risks to stakeholders and resolve problems to ensure service quality is maintained at the highest level
• Assist with projects as needed and work collaboratively with other departments

Career Development and Growth

• Responsible for the onboarding, career development and growth of your team
• Advocates for continuous training, learning and development
• Develops training tools and updates as needed
• Supports in hiring, developing, and retaining top talent

What we are looking for…

• Around 5 years of experience in a data management positions, preferably in a healthcare, insurance, pharma or any related sector
• 3 years of team-leading experience and demonstrated success in hiring, motivating and developing talent
• Excellent knowledge of the English language, strong communication skills both in written and verbal
• Ability to work independently, organize, and prioritize own tasks effectively
• General computer literacy
• Strong attention to detail
• Excellent communication, leadership, and interpersonal skills
• Strong critical thinking and problem-solving
• Operational process execution

While working in Accolade you will enjoy the following benefits:

• Employee Stock Purchase Plan
• 5 weeks of vacation + personal days
• 1 paid day off for your volunteerism per year
• Sodexo Gastro Pass Card with no contribution
• Home office
• Flexi Pass Card per month or Multisport Card
• Parental benefits
• Yoga classes with a contribution
• Work from abroad up to 4 weeks a year
• Virtual hospital service uLekare.cz
• Head Space Emotional Support app (www.ginger.com)
• Carrott - support on family forming journey (www.get-carrot.com)

Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?
Be Fearless
We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other’s back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at
ReportFraud.ftc.gov
. You can also report it to your state attorney general.
To review our policy around data use, visit our
Accolade Privacy Policy Page
. All your information will be kept confidential according to EEO guidelines.
Pragu

Please refer the Job description for details