Supervisor, Hospitality & Ski Program - The Lodge at Arrow Lakes

at  CMH HeliSkiing

POSITION OVERVIEW

The Supervisor, Hospitality & Ski Program is responsible for all aspects of the guest’s in-lodge Heli-Ski hospitality experience and acts as the first point of contact for the Kootenay guests. The Hospitality & Ski Program Supervisor will be great with people, build meaningful professional relationships, and inspire their team to create life-changing mountain experiences.

MINIMUM QUALIFICATIONS

• Minimum 2 years’ experience working in a fast-paced hospitality environment.
• Previous experience in a supervisory role preferred.
• Proficient in the use of Excel, Word, and online forums.
• Class 4 Driver’s License.
• Post-secondary education or equivalent specialized training in a related field, preferred.
• Experience in the ski industry, preferred.

COMPETENCIES, KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALITIES

• Demonstrates integrity, discretion, and problem solving.
• Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.
• Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Sees projects through to completion including follow-up on any identified issues.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with management team to help achieve the overall goals of the hospitality and heli-ski programs.
• Act as the main point of contact and host for guests.
• Provide a professional, highly organized, and detailed hospitality experience for après ski, dinner service and heli-ski program.
• Train and supervise the service team to CMH standards.
• Develop down day activities and lead the program for guests and staff.
• Keep the management team informed of any questions, concerns or feedback from guests.
• Follow up with any injured guests to ensure they have what they need, and incident recorded accordingly.
• Train, participate in, and provide support as required during emergency response situations.
• Assist in delivery on CMH/KO social media channels.
• Administrative duties as required.
• Help support implementation of CMH health and safety initiatives.
• Help support implementation of CMH sustainability initiatives.
• Train, participate in and provide support, as required, during emergency response situations.Support guests and employees in the field program during area visits, as needed.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.