Supervisor

at  ID Agency

Role: Supervisor - POP UP STORE ( DEC 4 WEEKS )
Brand: FANATICS
Location: London WESTFIELD WHITE CITY
Hours: 40 - 35 hours including evenings & weekends
Hourly: £35,000 per annum - £17 Per Hour
Dates: 25th Nov 2024- 24th Dec 2024 - MUST BE AVAILABLE FOR THESE DATES

ABOUT US:

FANATICS is a global leader in licensed sports merchandise, trading cards, and collectibles and are opening a Pop-Up Store as the first step in their UK expansion. The Pop Up is designed to drive brand awareness ahead of the highly anticipated Global Flagship store opening in 2025. This role offers an exciting opportunity to manage a destination that will play an integral role in the Flagships stores success.
This is more than just a store; it’s a game-changer for the collecting community. Packed with exclusive trading cards, authentic sports memorabilia, and merchandise from the world’s biggest leagues, this flagship promises to be the ultimate destination for fans and collectors alike.”

ABOUT YOU:

We’re looking for a Supervisor with a passion for driving customer engagement. An understanding of the collecting world is an advantage:

• Affinity for Collectibles & Brand: A genuine passion or interest for trading cards, collectibles, and sports memorabilia.
• Leadership Experience: Proven experience in a managerial role ideally within retail but we are open to sectors. Most importantly you will be an inspirational leader.
• Commercially Minded: Experience working with KPIs and sales targets. Comfortable analysing daily figures and driving performance within the team whilst leading by example.
• Customer Obsessed: You absolutely relish providing an amazing guest experience and always make sure the customer leaves engaged and educated. You are a role model and your dedication is infectious.
• Team Player Attitude: Ability to work collaboratively within a team, contributing positively to the overall store environment and helping to achieve shared goals.

As the Supervisor of Fanatics’ Pop-Up Store, you’ll lead a dynamic team and create an immersive experience tailored to card collectors and sports fans. The Pop Up is designed to drive brand awareness ahead of the highly anticipated Global Flagship store opening in 2025. This role offers an exciting opportunity to manage a destination that will play an integral role in the Flagships stores success.

• People Management: Motivate and inspire a team passionate about sports and collectibles, ensuring they deliver expert product knowledge and outstanding customer service to both seasoned collectors and new enthusiasts.
• Customer Experience Champion: Previous experience in retail or customer services, with a proven ability to generate excitement around the brand / products capitalizing people’s curiosity and converting into brand awareness, customer loyalty and sales.
• Coaching: provide on the spot training, identifying gaps in your team’s knowledge through regular contact and assessment. Provide feedback in real time and always lead by example.
• Drive Sales: Convert customer curiosity into sales through authentic and informative interactions. Exceed daily targets through effective, management, training and service.