Supervisor, Parking Enforcement

at  City of Mississauga

SKILLS AND QUALIFICATIONS

• Diploma in Law Enforcement/By-law Enforcement or a related field, with a minimum of 5 years of experience in municipal by-law enforcement, or an equivalent combination of education and experience.
• At least 3 years of demonstrated supervisory, leadership, and team-building experience.
• Strong understanding of municipal parking enforcement by-laws and the Provincial Offences Act, Part II.
• Proficiency in MS Word/Excel applications, and familiarity with Infor, gtechna, and iPad tablets is preferred.
• Excellent communication, presentation, and problem-solving skills.
• Strong investigative skills for internal and external inquiries.
• Ability to handle confrontational or sensitive situations with discretion, tact, and diplomacy.
• Capability to identify issues and develop effective response strategies.
• Valid Ontario Driver’s Licence with a clean driving record acceptable to the City.
• A clear criminal record certificate may be required, at the candidate’s expense, to verify the absence of a criminal record for which a pardon has not been granted.
  Hourly Rate/Salary: $ 86,858.00 - $ 115,812.00
  Hours of Work: 35
  Work Location: Mavis North, Enforcemnt/C Stor
  Department/Division/Section: CPS/Corporate Services Dept , CPS/Enforcement Division , Parking Enforcement
  Non-Union/Union: Non Union
  We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
  All personal information is collected under the authority of the Municipal Act.

• Provide supervision, coaching, discipline, and training to Parking Enforcement Officers. Conduct monthly one-on-one reviews and manage performance evaluations for full-time and part-time staff, ensuring proper documentation is maintained.
• Oversee activities such as towing, property sign inspections, Infor and Permit/Consideration monitoring, and handling escalations.
• Track ticket issuance and officer performance to meet departmental objectives. Analyze daily activities to ensure effective time management and provide regular updates to the Manager.
• Develop and maintain staff schedules, approve vacation requests, and coordinate with other supervisors to ensure adequate shift coverage. Update electronic schedules daily.
• Conduct initial investigations of complaints, prepare findings, and report them following the established complaint process.
• Investigate and respond to inquiries from the Mayor, Council Members, staff, and the public regarding parking infractions or disputes, ensuring adherence to Communications Protocol.
• Provide updates to officers and ensure consistent application of City traffic and parking by-laws. Monitor proactive enforcement activities to maintain compliance.
• Work with Health and Safety representatives to enforce safety measures, conduct monthly inspections, and ensure compliance with safety protocols.
• Oversee the maintenance and safety of departmental equipment, including vehicles, radios, and other tools. Report deficiencies, damages as required.
• Attend accident/incident scenes, debrief officers, complete required documentation, and provide timely reports to stakeholders and the Manager.
• Recommend operational improvements and participate in staff committees, including Traffic Safety Council and Joint Health and Safety Committee, to enhance departmental effectiveness.
• Advise the Manager on field operations, enforcement trends, and procedural issues. Prepare reports and findings as needed.
• Present evidence in Ontario Court (Provincial Division) as required.
• Enforce traffic by-laws by issuing parking infraction notices in emergencies.