Supervisor Physician Practice Office

at  Franciscan Missionaries of Our Lady Health System

Oversees the daily operations of a single primary care site focusing on physician and staff relationships, customer service, and financial management. Assures that all medical equipment and other physical properties are maintained in good operational condition. Effectively coordinates the clinic operations by coordinating administrative policies, physician preferences, and patient needs. Provides leadership, direction, and guidance to office staff for who he/she is responsible. Relies on experience and judgment to accomplish responsibilities. Works under minimal supervision. Creativity is expected to perform job. Leads and direct the work of others.

• Supervisor Responsibilities: This will have been satisfactorily performed when…Staffing - Assists in the effective hiring and training process for department staff. Daily Maintenance of departmental programs
• 
  
• Orients and reorients staff according to department policy.

• Staffing - Assigns and monitors staff work and work schedules according to department policy.
• Record Keeping - Maintains appropriate data on employee attendance for payroll/ATM.
• Record Keeping - Maintains appropriate data on employee performance for counseling and performance review.
• Leadership - Address employee behavioral issues timely and effectively. Address performance issues (I.e., substandard work performance/ attendance/tardiness) among my employees.
• Leadership - Demonstrates ability to coach and mentor staff.
• Leadership - Participates in/or completes performance review process in a timely and effective manner. Reviews employees’ standards of performance, performs evaluations and evaluates/plans for improvements.
• Program Management and Daily Operations: This will have been satisfactorily performed when…
• Daily operational supplies are purchased within the level of authorized responsibility. Inventory control of all general office and medical supplies is maintained at adequate inventory levels and effective cost containment is practiced as reflected in the monthly financial reports.
• Patient payments for services rendered are verified and collected from patient 100% of the time; Account balances are verified, and the outstanding balance collected from patient and the daily cash fund reconciled daily.
• Various operational and financial reports are prepared and submitted within specified deadlines as requested. Financial and operational budgets are maintained.
• Patient complaints and/or employee conflicts are resolved within three business days. Open communication with hospital departments, referring physicians, and staff physicians is effectively maintained at all times as evidenced by lack of complaints. Participates in and fosters an approach to continuously improving quality that includes both intradepartmental and interdepartmental activities.
• Performance Improvement and Quality: This will have been satisfactorily performed when…
• Compliance with insurance policies and procedures is ensured at all times. This includes but is not limited to OSHA, CLIA and COLA standards as well as any other local, state and federal mandates.
• The physician employment benefits, such as PTO, professional development, etc. are recorded and reported to management accordingly.
• Hazards and safety practices that are used to identify management issues are reported consistent with policy. Established policies and procedures are adhered to.
• Other duties as assigned or asked: This will have been satisfactorily performed when…
• Other duties as assigned are completed.
• 3 years’ experience in a Medical Clinic
• High School Diploma or equivalent
• Good customer service and communication skills.

• Supervisor Responsibilities: This will have been satisfactorily performed when…Staffing - Assists in the effective hiring and training process for department staff. Daily Maintenance of departmental programs
• 
  
• Orients and reorients staff according to department policy.

• Staffing - Assigns and monitors staff work and work schedules according to department policy.
• Record Keeping - Maintains appropriate data on employee attendance for payroll/ATM.
• Record Keeping - Maintains appropriate data on employee performance for counseling and performance review.
• Leadership - Address employee behavioral issues timely and effectively. Address performance issues (I.e., substandard work performance/ attendance/tardiness) among my employees.
• Leadership - Demonstrates ability to coach and mentor staff.
• Leadership - Participates in/or completes performance review process in a timely and effective manner. Reviews employees’ standards of performance, performs evaluations and evaluates/plans for improvements.
• Program Management and Daily Operations: This will have been satisfactorily performed when…
• Daily operational supplies are purchased within the level of authorized responsibility. Inventory control of all general office and medical supplies is maintained at adequate inventory levels and effective cost containment is practiced as reflected in the monthly financial reports.
• Patient payments for services rendered are verified and collected from patient 100% of the time; Account balances are verified, and the outstanding balance collected from patient and the daily cash fund reconciled daily.
• Various operational and financial reports are prepared and submitted within specified deadlines as requested. Financial and operational budgets are maintained.
• Patient complaints and/or employee conflicts are resolved within three business days. Open communication with hospital departments, referring physicians, and staff physicians is effectively maintained at all times as evidenced by lack of complaints. Participates in and fosters an approach to continuously improving quality that includes both intradepartmental and interdepartmental activities.
• Performance Improvement and Quality: This will have been satisfactorily performed when…
• Compliance with insurance policies and procedures is ensured at all times. This includes but is not limited to OSHA, CLIA and COLA standards as well as any other local, state and federal mandates.
• The physician employment benefits, such as PTO, professional development, etc. are recorded and reported to management accordingly.
• Hazards and safety practices that are used to identify management issues are reported consistent with policy. Established policies and procedures are adhered to.
• Other duties as assigned or asked: This will have been satisfactorily performed when…
• Other duties as assigned are completed.
• 3 years’ experience in a Medical Clinic
• High School Diploma or equivalent
• Good customer service and communication skills