Supervisor Reconditioning & Returns

at  Doka

COMPANY DESCRIPTION

Doka’s expertise in formwork technology is unparalleled in the industry and we are proud of the difference we make globally! “It’s not just formwork – it’s DOKA” is impressively demonstrated worldwide in buildings like the Burj Khalifa (Dubai), in hydroelectric generating stations like the Keeyask (Nelson River in northern Manitoba) – and in parts of the Brenner Base Tunnel (European Alps).
Collaborative teamwork of nearly 7000 employees in over 160 distribution/logistics facilities in more than 70 countries is one of the primary reasons behind our success. With more than 150 years of history as a family owned company, we recognize and appreciate our employee’s work every day by rewarding them with flexible work hours, competitive wages, bonuses, training/development opportunities and a comprehensive group benefits program including RRSPs.

JOB DESCRIPTION

As the Supervisor for Reconditioning & Returns at Doka, you will oversee the efficient and safe management of the Returns Department. Your role is crucial in ensuring that the yard operations are organized and meet Doka’s quality standards.

EDUCATION & EXPERIENCE:

• High School Education required; 1-2 years of Post-Secondary education in a related field preferred.
• 2 years of experience in a Supervisory role.
• Valid forklift license and relevant field experience.
• Experience in administration, operations, or controlling preferred.
• Proficient in Microsoft Office applications; intermediate Excel skills required.
• Strong analytical and problem-solving abilities.
• Excellent communication skills, with a command of English (speaking, reading, writing).

• Adhere to DCAN return process: Ensure compliance with the return process and report any deviations to the Yard & Warehouse and/or Operations Manager.
• Maintain returns log: Keep an organized returns log, ensuring that all processes comply with Doka’s product quality standards and criteria.
• Plan workforce needs: Schedule daily and weekly labor requirements based on business demands, closely monitoring overtime hours and costs.
• Label and organize returns: Ensure all returns are properly labeled and unprocessed items are kept in designated areas.
• Allocate tasks efficiently: Assign tasks to maximize labor productivity and ensure efficient operation.
• Motivate and train team: Develop a cohesive team by motivating, training, and providing development opportunities.
• Enforce ergonomic and safety practices: Train employees on the safe and ergonomic use of tools and equipment, empowering them to take ownership of safety and maintenance.
• Ensure safety compliance: Consistently implement and monitor safety policies, conduct bi-weekly safety meetings, and ensure employees use approved safety equipment.
• Provide necessary tools: Ensure the proper tools are available at each workspace, ordering replacements timely and according to Doka’s checklist.
• Enhance product knowledge: Continuously train returns staff on product knowledge and yard organization for efficient operations.
• Manage logistics: Oversee the logistics of all materials to ensure proper storage, avoiding mix-ups and congestion.
• Dispose of damaged materials: Ensure proper disposal of damaged or scrap materials in line with company policies and procedures.
• Maintain cleanliness and order: Manage the yard and warehouse to comply with company cleanliness and housekeeping standards.
• Ensure accurate paperwork: Process and ensure the timely flow of paper orders accurately.
• Monitor productivity: Continuously monitor, document, and report on the productivity of returns.
• Handle WSIB claims: Complete and report required WSIB claims documentation, reviewing each claim with the Branch Yard Manager.