Supervisor, Relational Security - Burnaby Hospital

at  Fraser Health

Salary range: The salary range for this position is CAD $30.54 - $30.54 / hour Detailed Overview:
Reporting to the Coordinator, Relational Security, IPS Operations, the Supervisor, Relational Security is responsible for leading assigned staff on shift and communicating with the Team Leader and Manager on-call, after business hours, as required. The Supervisor ensures the staff on shift follow departmental policies and procedures at the direction of the Coordinator. As well, the Supervisor maintains and enforces security of persons and property in accordance with established policies and procedures.

Responsibilities:

• Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
• Assists with performance reviews of Relational Security Officers by providing the Coordinator with reports regarding assigned work, and other performance indicators.
• Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
• Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
• Responds to emergencies such as the Health Organization Disaster Plans, emergency Codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
• Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
• Provides security for Health Organization patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
• Utilizes and operates photo identification, access control, CCTV, and other security system programs.
• Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
• Maintains a daily log of events and prepares detailed reports.
• Communicates with the on-call leadership after business hours regarding emergent issues, as required.
• Utilizes Protection Services Database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc., in order to support departmental goals and objectives.
• Reviews reports to ensure accuracy and appropriate handover across shifts.
• Conducts preliminary investigations following accidents/injury of Relational Security Officers.
• Provides support to Fraser Health staff in response to challenging behavior in a healthcare setting. Implements and follows necessary procedures in case of emergencies, such as the Fraser Health Disaster Plan.
• Assists in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
• Liaises with fire, police and other related community officials regarding fire and security protocol, per department guidelines.
• Provides First Aid services to injured persons, completes required documentation and maintains supplies.
• Performs other related duties as assigned.

Qualifications:

EDUCATION, TRAINING & EXPERIENCE

Current BC Security Guard License, OFA Level 2 Certification, Certification of Training Completion in Advanced Security Training. Three (3) years’ recent related experience with one (1) year in a supervisory capacity, or an equivalent combination of education, training and experience. Current, valid B.C. Class 5 vehicle licence and access to a vehicle for business-related purposes.

SKILLS & ABILITIES

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to organize work.

• Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
• Assists with performance reviews of Relational Security Officers by providing the Coordinator with reports regarding assigned work, and other performance indicators.
• Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
• Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
• Responds to emergencies such as the Health Organization Disaster Plans, emergency Codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
• Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
• Provides security for Health Organization patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
• Utilizes and operates photo identification, access control, CCTV, and other security system programs.
• Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
• Maintains a daily log of events and prepares detailed reports.
• Communicates with the on-call leadership after business hours regarding emergent issues, as required.
• Utilizes Protection Services Database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc., in order to support departmental goals and objectives.
• Reviews reports to ensure accuracy and appropriate handover across shifts.
• Conducts preliminary investigations following accidents/injury of Relational Security Officers.
• Provides support to Fraser Health staff in response to challenging behavior in a healthcare setting. Implements and follows necessary procedures in case of emergencies, such as the Fraser Health Disaster Plan.
• Assists in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
• Liaises with fire, police and other related community officials regarding fire and security protocol, per department guidelines.
• Provides First Aid services to injured persons, completes required documentation and maintains supplies.
• Performs other related duties as assigned