Supervisor Remote Technical Support – Protein and Cell Analysis

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. Our staff members are committed to making a difference in our organization, for our client partners and the patients we serve. We seek individuals with proven competencies and strong character to help lead our organization now and into the future.

EDUCATION:

• BA/BS or equivalent years of experience required, advanced degree preferred in life science subject area
• Strong numerical reasoning and scientific proficiency

EXPERIENCE:

• 5+ years of proven track record in a similar field with 0-5 years of leadership experience.
• Marketplace/Scientific knowledge – knows Customers’ environment in Research, Clinical and/or Diagnostics settings across a wide range of scientific workflow (preferred)
• Successful candidate works in the assigned office.
• Specific knowledge of LSG instrumentation and applications (preferred)
• Technical Support and/or Customer-Facing experience (preferred)

KNOWLEDGE, SKILLS, ABILITIES:

• Able to tackle practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Capable of working independently; self-motivated and proactive
• Extensive experience using personal computers and all Microsoft Office applications.
• Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.
• Ability to partner optimally as part of a team to tackle problems, negotiate solutions and arrive at a consensus.
• Customer-centric and keenly aware of markets, trends and competitors
• Tenacious, conclusive, forward-thinking and quick, able to adapt from one situation to another quickly
• Anticipates needs and problems while crafting solutions
• Demonstrates a sense of urgency, contagious modesty and a “can do” demeanor
• Curious, inquisitive, innovative, never satisfied with the status quo
• Greets challenge and change as opportunity
• Has courage and confidence to take risks and learn from mistakes
• Encourages, motivates and collaborates not only within the Services and Support Organization
• Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
• Accept and demonstrates diversity of culture and thought
• Some travel could be expected

Please refer the Job description for details