Supervisor, Retail Lending Operations

at  Coast Capital Savings

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Supervisor, Retail Lending Operations
Sep 23, 2024
Location(s): Vancouver - Lower Mainland
Job Type: Full Time
myWork Options: In-person, Hybrid
Starting Salary Range: $63,300 to $75,900

Change Management

• Keep abreast of lending policy/procedures and technology changes, supporting others in the transition. Respond positively to changes, challenges and new opportunities. Assess, develop and implement new procedures in response to change, providing training and support within Lending Operations and to staff at all levels. Actively identify areas that may be improved and present ideas. Act as a subject matter expert for developing new procedures and projects.

Leadership

• Provide a working environment that ensures high productivity and morale within the department. Provide coaching, training, career counselling and guidance for direct and indirect reports. Responsible for performance evaluations, salary adjustments, and making decisions for hiring, promotions, disciplinary measures, and terminations.
• Effectively apply and administer employee policies and performance criteria for staff. Develop constructive working relationships and partnerships with other business unit management and support staff.

Operations

• In the absence of the Manager, Lending Operations assumes all department responsibilities, acting as a direct resource for all staff. Required to have expert knowledge of lending products and all department responsibilities, including but not limited to reconciliations, specialized products, staff accounts, commission sales payments and Letters of Credit
• Efficiently manage the day-to-day operations of the Lending Operations Department, including providing guidance on compliance with lending policies/documentation requirements and providing technical and procedural expertise. Recognize and develop opportunities to improve department/corporate procedures and efficiencies.

Project Coordination

• Support corporate and department initiatives by coordinating the smooth implementation of various programs/projects within Lending Operations. Research and analyze data, develop requirements, determine processes, perform quality assurance, and prioritize tasks to meet tight deadlines. Act as an in-depth resource, effectively coordinating and communicating with other business partners and outside service providers. Follow through with all assigned project work, ensuring all requirements are met.

Risk Management

• Responsible for the management and safekeeping of all retail loan file information, documenting and controlling the location of each file. Manages the review/verification process, including ensuring documentation adheres to lending policy, registered securities, and CCS is not at risk when funds are advanced. Underwriting is verified for the quality of information. CCS documentation is reviewed for accuracy and required signatures.
• Missing information and documentation are reported and followed to resolution. Routinely handle complex documentation and verification issues/inquiries and communicate with all levels within CCS to resolve them. Develop and manage the calculation and verification of commission sales payments, including external brokers and CCS mobile lending staff. Work with stakeholders to develop processes and ensure CCS is protected from risk.