Supervisor

at  RWJBarnabas Health

Req #: 0000169876
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: RWJ New Brunswick
Department: Patient Access Services

QUALIFICATIONS:

Required:

• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• High School diploma

Preferred:

• College Degree Preferred
• Minimum of 5 years of Patient Access experience and 3 years of leadership experience preferred

SCHEDULING REQUIREMENTS:

• Day Shift
• Full-Time

ESSENTIAL FUNCTIONS:

• Ensures the accuracy and integrity of all registrations, which includes correcting and tracking registration errors via daily reports
• Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
• Provides oversight of the educational needs of the staff and address these needs when applicable
• Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
• Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
• Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
• Ensures timely registrations of all patients and completes registrations within the department when necessary
• Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
• Provide on-call support to staff as needed to ensure urgent issues are addressed timely
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Responsible for monitoring all key performance indicators and creating action plans when goals are not met
• Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence
• Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
• Provides clear communication and expectations for staff around KPI s and goals
• Reviews and recommends any changes to departmental policies
• Maintains open communications with management
• Oversees and supervises all department functions including training, onboarding and orientation of all new staff
• Reviews work for accuracy and completeness, utilizing staff scorecards and analyzing the results with them to identifying areas of strength and areas requiring improvement
• Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
• Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
• Must provide and contribute to a positive environment that leads to the overall success of revenue cycle and organizational goals
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
• Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services
• Completes all other duties as assigned

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.