Supervisor

at  RWJBarnabas Health

JOB OVERVIEW:

RWJBH Security Supervisor supports and oversees the shift Security team. The Security Supervisor ensures a safe and secure environment for all patients visitors and staff with blend of vigilance and compassionate service. You will be part of a team that represents the Organization using a positive attitude when on duty in all interactions.
The supervisor balances the demands of security protocols with understanding and respect for those in the healthcare setting. This role is central in upholding our commitment to safety customer service and supportive care embodied by our mission to compassionately protect and help the people property and quality of our health system together.

QUALIFICATIONS:

Required:

• 2 years of Hospital related Security experience, Supervisory experience.
• High School Diploma or GED required.
• Possession of a valid New Jersey Driver s License with eligibility to be covered by RWJBH insurance carrier.
• Obtain Current BLS (Basic Life Support) Certification within ninety (90) days of hire.
• Ability to acquire certification for de-escalation training such as CPI or Handle with Care Behavioral Management System within ninety (90) days of hired.

Preferred:

• Bachelors degree preferred.
• A minimum of one (1) year of customer service, security experience, or prior military service preferred.
• Security Officer Registration Act certification preferred.
• Proficiency in keyboarding/data entry and experience with Microsoft Office Suite.
• Strong command over verbal and written communication.
• Bilingual language skills to effectively communicate with a multilingual community preferred but not required. (e.g., Spanish, Portuguese, Polish depending on facility needs.)

SCHEDULING REQUIREMENTS

• 8:00am 4:00pm
• Full Time

• Inspects work performance / assignments, and recommend improvements in work methods.
• Responsible for officer training and record keeping.
• Reviews all Security Officers reports for completeness accuracy and forwards it to the Security Manager Director for review.
• Ascertains that officers are in proper uniform and that assigned equipment are available and operational.
• The security supervisor will escalate all irregular activities and concerns to the Security Leadership Team.
• Will be designated department representative at a number of committees and meetings.
• The Supervisor will assist staff scheduling and monitor overtime callouts and tardiness.
• Conduct patrols and monitor facilities to maintain a secure environment for healthcare operations adapting to indoor and outdoor posts as required.
• Provide professional customer service while vigilantly watching for and addressing potential security threats.
• Manage access control systems perform data entry and utilize Microsoft Office for incident reporting and administrative tasks.
• Demonstrate strong interpersonal and communication abilities to effectively engage with a diverse population.
• Respond to emergencies participating in crisis deescalation using certified training techniques.
• Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.