Supervisor, Servicing Operations

at  BECU

As the nation’s largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members’ financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There’s never been a better time to work for BECU.
To learn more visit becu.org/careers.

QUALIFICATIONS

Minimum Qualifications

• Associate degree in business required, or equivalent work or education related experience.
• Minimum three years in operations management or a related field, with a strong focus on compliance, quality control, and process improvement.
• Minimum one year of demonstrated experience in managing and leading teams, including providing coaching, mentoring, and conducting performance evaluations.

Desired Qualifications

• Demonstrated ability to manage operational processes and drive system improvements.
• Experience with audit processes, including maintaining accurate departmental records, analyzing member satisfaction data to implement corrective actions, and documenting and managing operational procedures and file archiving in accordance with compliance standards.

• Oversee Operations: Supervise the operational aspects of the department, ensuring optimal production and compliance with regulatory requirements.
• Employee Development: Provide ongoing coaching, mentoring, and training to direct reports, fostering their growth and enhancing team performance. Conduct regular performance evaluations and feedback sessions.
• Process Improvement: Manage system enhancements and process improvements, driving operational efficiency and effectiveness.
• Compliance Management: Oversee compliance with federal, state, and other regulatory agencies. Coordinate with relevant departments and third parties to maintain compliance standards.
• Audit Support: Support audit-related inquiries and assist with the ongoing review and maintenance of department records, ensuring they meet compliance standards.
• Member Satisfaction: Analyze results from member satisfaction and loyalty surveys, identify areas of concern, and implement actions to address member needs and expectations.
• Documentation: Ensure that written procedures are documented for all functions within the area of responsibility and update them as necessary.
• Records Management: Manage departmental file archiving processes in adherence to compliance and retention policies.
• Team Support: Offer backup support to the team as needed, ensuring continuity of service.
• Additional Duties: Perform other duties as assigned to support the team and department.
  This isn’t just about ticking off tasks on a list. It’s about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.