Supervisor, System Operations Training- Distribution (HYBRID)

at  Eversource

This role develops and implements Eversource transmission System Operations Training. Training includes both classroom and on-the-job training and incorporates both conceptual and hands-on instructional methods.
This is a hybrid position. The first three months will be full-time in the office.

TECHNICAL KNOWLEDGE/SKILL/EDUCATION/LICENSES/CERTIFICATIONS:

Technical Knowledge / Skill:

• Knowledge of electric transmission system operations and the functions of the various components that make up the Eversource electric transmission system.
• Thorough knowledge of electric system switching and tagging procedures and practices.
• Knowledge of Energy Management System (EMS), Dispatcher Training Simulator (DTS) and other operations support applications
• Thorough knowledge of NERC Reliability Standards, OSHA regulation and other regulatory requirements.
• Knowledge of the Systematic Approach to Training.
• Knowledge of instructional design and adult learning principles.
• Familiarity with learning management systems.
• Proficient with classroom and online presentation technologies.
• Strong presentation skills.
• Strong written and oral communication skills.
• Strong analytical and problem-solving skills.
• Read and interpret electrical schematic diagrams.
• Communicate and work effectively with personnel at various levels within Eversource, ISO-NE, ISO-NE satellites, participant companies, non-utility generators and neighboring utilities.
• Proficient with Microsoft Office Suite.

Education:

• Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.

Experience:

• Five to ten (5-10) years experience in electric power distribution, transmission or generation.
• Four (4) years of experience as a System Operator preferred.
• One (1) year of experience as a trainer in a formalized training program preferred.

Licenses:

• Valid motor vehicle operator’s license.
• NERC Transmission Operator or higher certification (or must obtain within 6 months)

• Performs analysis, design, development, implementation and evaluation in the context of Eversource transmission System Operations Training.
• Conducts System Operator Training program activities consistent with the Systematic Approach to Training, adult learning principles and training program policies and procedures.
• Incorporates simulation into Eversource transmission System Operations Training.
• Receives and evaluates training requests and presents to System Operations Training management.
• Evaluates procedures, practices and regulatory changes and modifies System Operations Training materials as required.
• Evaluates and recommends vendor provided training content and services.
• Represents System Operations Training at meetings, on committees and at conferences.
• Assists operations management in the coordination of response to system emergencies and participates in event review teams and incident analyses as requested by operations management.