Supervisor Workforce Management
at Concentrix
Medellín, Antioquia, Colombia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Oct, 2024 | Not Specified | 14 Jul, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
LOCATION
Medellín, Colombia
Job Title:
Supervisor Workforce Management
Job Description
The Supervisor WFM, will be responsible for the supervision of the Real-Time team . This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.
- Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
- Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
- Active participation on the Forecast and Capacity plan meetings.
- Lead Real time, Analytics and Reporting processes.
- Implement strategic planning processes and share best practices inside the teams
- Guarantee the accuracy of all WFM processes
- Provide climate actions to guarantee a work environment connected to the CNX values.
- Guarantee that all WFM member are compliance with WFMU.
Responsibilities:
TENURE OF SIX MONTHS WITHIN CURRENT ROLE.
Meeting KPIs for the past 3 months.
Location:
COL Medellin -Proyecto FIC 48, #18A-14
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
The Supervisor WFM, will be responsible for the supervision of the Real-Time team . This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.
- Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
- Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
- Active participation on the Forecast and Capacity plan meetings.
- Lead Real time, Analytics and Reporting processes.
- Implement strategic planning processes and share best practices inside the teams
- Guarantee the accuracy of all WFM processes
- Provide climate actions to guarantee a work environment connected to the CNX values.
- Guarantee that all WFM member are compliance with WFMU
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Proficient
1
Medellín, Antioquia, Colombia