Supervisor Workforce Management

at  Concentrix

Job Title:
Supervisor Workforce Management
Job Description

The Supervisor WFM, will be responsible for the supervision of the Real-Time team . This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.

• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
• Active participation on the Forecast and Capacity plan meetings.
• Lead Real time, Analytics and Reporting processes.
• Implement strategic planning processes and share best practices inside the teams
• Guarantee the accuracy of all WFM processes
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU.

TENURE OF SIX MONTHS WITHIN CURRENT ROLE.

• 
  Meeting KPIs for the past 3 months.
  Location:
  COL Medellin -Proyecto FIC 48, #18A-14
  Language Requirements:
  English
  Time Type:
  Full time
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Resident

The Supervisor WFM, will be responsible for the supervision of the Real-Time team . This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals.

• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis.
• Active participation on the Forecast and Capacity plan meetings.
• Lead Real time, Analytics and Reporting processes.
• Implement strategic planning processes and share best practices inside the teams
• Guarantee the accuracy of all WFM processes
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU