Supplier Payment & Income Attribution Product Manager

at  JPMorganChase

JOB DESCRIPTION

Are you passionate about shaping the future of product innovation? You’ll have the opportunity to drive impactful change and deliver exceptional value to our clients.
As a Supplier Payment & Income Attribution Product Manager in Global Supplier Services team, you will play a key role in innovating new product offerings and leading the end-to-end product life cycle. You will act as the voice of the customer, developing profitable products that provide value and ensuring successful product launches. Collaborating with cross-functional teams, you will focus on delivering high-quality products that exceed customer expectations.

Job responsibilities

• Establish a product vision aligned with business priorities, user needs, and market trends to advance research.
• Develop a strategic product roadmap balancing business value, user needs, and technology strategy.
• Communicate the product roadmap to ensure transparency and buy-in from GSS business leaders and firmwide stakeholders.
• Build strong relationships with UX Research & Design, Software Engineering, and Operations leads to define product direction and deliver on the roadmap.
• Define budget and resource allocation proposals with UX and Software Engineering; lead business case creation and socialization for investment needs.
• Define, track, and measure product success using Key Performance Indicators and Objectives and Key Results.
• Become an expert on product users and their environments through empathy; create a holistic listening strategy to measure user sentiment (CSATs) and leverage trends in customer support issues for prioritization.
• Be the expert on the product, capable of answering complex questions about its functionality.
• Manage backlog, use a prioritization framework to evaluate features, and act as the product owner in the scrum delivery framework, decomposing features into user stories.
• Lead prototyping efforts with UX to test designs with users before building, ensuring the right solutions are developed first.
• Prepare the organization for releases by managing UAT testing cycles, conducting demos, and providing training.

Required qualifications, capabilities, and skills

• Several years of experience in software product management.
• Experience as a Product Owner in a SCRUM team.
• Proficiency with development tracking tools such as Confluence and JIRA.
• Business acumen with ERP systems in Accounts Payable and Accounts Receivable modules.
• Familiarity with mock-up and prototyping tools like Figma and Lucid.
• Understanding of design thinking techniques (empathize, define, ideate, prototype, and test).
• Ability to explain complex concepts to novices.
• Comfort with presenting to large audiences.
• Capability to lead meetings with challenging participants.
• Highly organized and mission-driven with strong self-management skills.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Establish a product vision aligned with business priorities, user needs, and market trends to advance research.
• Develop a strategic product roadmap balancing business value, user needs, and technology strategy.
• Communicate the product roadmap to ensure transparency and buy-in from GSS business leaders and firmwide stakeholders.
• Build strong relationships with UX Research & Design, Software Engineering, and Operations leads to define product direction and deliver on the roadmap.
• Define budget and resource allocation proposals with UX and Software Engineering; lead business case creation and socialization for investment needs.
• Define, track, and measure product success using Key Performance Indicators and Objectives and Key Results.
• Become an expert on product users and their environments through empathy; create a holistic listening strategy to measure user sentiment (CSATs) and leverage trends in customer support issues for prioritization.
• Be the expert on the product, capable of answering complex questions about its functionality.
• Manage backlog, use a prioritization framework to evaluate features, and act as the product owner in the scrum delivery framework, decomposing features into user stories.
• Lead prototyping efforts with UX to test designs with users before building, ensuring the right solutions are developed first.
• Prepare the organization for releases by managing UAT testing cycles, conducting demos, and providing training