Supplier Relations Team Leader

at  Valda Energy

US AND OUR CULTURE.

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

WHAT WE ARE LOOKING FOR.

• Excellent interpersonal skills and an ability to communicate effectively with a wide range of people, both orally and written, and in a professional manner
• Previous experience in debt negotiation / collections, and customer service Conflict resolution is desirable but not essential
• Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets,showing an ability to react to change and a flexible approach to working hours
• Self-motivated and driven with a positive attitude – and a desire to self-develop.
• Exceptional organisation skills
• Leadership and supervisory experience
• Competent I.T skills, especially with the Microsoft Suite
• Data analytics experience
  If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com

As a team leader, you will be responsible for managing and coordinating the activities of our debt collection agencies, and internal admin team. Your primary focus will be to ensure the efficient and effective management of overdue accounts, the safe disconnection and reconnection of customers, and the seamless operation of administrative processes. You will play a crucial role in achieving our financial and operational targets while maintaining high standards of customer service and compliance.