Travel: 10-20% between DE and UK Warehouses
Monday to Friday standard office hours
Team: Carrier Management, Wayfair Delivery Network
Our European Carrier Management team oversees all of Wayfair’s Transportation and Delivery partners across Europe. We seek to ensure continuously high levels of customer satisfaction by providing the most reliable and professional delivery experience in the industry, driven by repeatable, scalable processes that are formed from live data.
This is a fantastic opportunity to work in a fast paced, highly visible role with the scope to reshape one of our core operational functions within our Supply Chain as an Account Manager for large parcels. You’d be responsible for managing the performance of a portfolio of strategic carrier partners across the EU from the supplier to the customer, and everything in between to ensure that our goods reach their destination.
Working with our logistics partners and internal teams you’d look at our scheduled deliveries, anticipating any delays or blockages along the distribution route, mitigating any issues and resolving any obstacles from the port to the customer.

What you will do:

• Build and maintain strong relationships with a portfolio of 3PL carriers in the EU, gaining a deep understanding of their operations, administration, and finance to drive a best-in-class customer experience.
• Collaborate with these partners to identify areas for improvement and jointly enhance performance.
• Develop strong relationships with the Wayfair Delivery Network (WDN) execution team to align business needs with carrier performance, driving improvements in key performance indicators (KPIs).
• Conduct regular calls (daily/weekly/monthly) with carriers to review key performance indicators.
• Travel 10-20% of the time to meet with carrier partners and visit Wayfair warehouses in DE and UK for performance reviews.
• Proactively identify critical markets and collaborate with internal teams to address potential performance issues before they escalate.
• Become an expert in EU large parcel logistics, including cross-border shipments to and from the UK.
• Partner with multiple teams across Wayfair to improve the overall performance and operations of the carrier network.

WHAT YOU WILL NEED:

We seek a candidate with an entrepreneurial spirit and a deep passion for transportation and supply chain management to help drive this strategic initiative. Additional skills and experiences that we are looking for are:

• A Bachelor’s degree in Supply Chain, Logistics, Business, Analytics or qualified by equivalent experience. Relevant experience in a data-driven role, working closely with people and managing relationships.
• Project management, with the ability to lead cross-functional teams and stakeholders.
• Proven experience of resolving complex queries, someone who can quickly understand the root cause and implement sustainable solutions.

Although an experience in logistics, carrier management or transportation operations is a plus ultimately if you are an effective problem solver with strong relationship management skills, apply today!

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ABOUT WAYFAIR INC.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com

• Build and maintain strong relationships with a portfolio of 3PL carriers in the EU, gaining a deep understanding of their operations, administration, and finance to drive a best-in-class customer experience.
• Collaborate with these partners to identify areas for improvement and jointly enhance performance.
• Develop strong relationships with the Wayfair Delivery Network (WDN) execution team to align business needs with carrier performance, driving improvements in key performance indicators (KPIs).
• Conduct regular calls (daily/weekly/monthly) with carriers to review key performance indicators.
• Travel 10-20% of the time to meet with carrier partners and visit Wayfair warehouses in DE and UK for performance reviews.
• Proactively identify critical markets and collaborate with internal teams to address potential performance issues before they escalate.
• Become an expert in EU large parcel logistics, including cross-border shipments to and from the UK.
• Partner with multiple teams across Wayfair to improve the overall performance and operations of the carrier network