Supply Chain Manager

at  AAK International

SUPPLY CHAIN MANAGER

Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people all across the globe.
We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And it’s not just food — we work across industries to make products that are higher quality, healthier and better for the planet.
Everything we do is about Making Better Happen™.

ABOUT THE ROLE

Plan, develop, and implement S&OP strategies that optimize the efficiency of logistics processes, reducing costs and improving customer service levels. Integrate digital solutions to evolve towards IBP and ensure effective alignment among the different links in the value chain.

RESPONSIBILITIES

Ensure quality standards: Ensure the highest quality standards in the services offered by following established work plans.
Conduct benchmarking: Carry out comparative analyses of services and conduct user surveys to identify their needs and interests, implementing actions to effectively address them.
Control the Order-to-Delivery process: Oversee the operation of the Order-to-Delivery process, including order capture and release, product delivery, and customer service.
Evaluate customer service levels: Monitor the level of service provided to customers and take corrective action when necessary.
Coordinate customer service: Supervise the execution of customer service and sales processes by the Customer Service staff, ensuring the achievement of established goals and indicators.
Manage ERP systems: Manage ERP system information, ensuring its integrity and availability for all supply chain processes.
Plan post-sale service: Establish a work plan for post-sale service activities, including phone calls and client visits, as well as designing and executing strategies for customer recovery and loyalty.
Monitor and resolve logistical issues: Identify, measure, and resolve logistical problems, as well as plan for continuous improvement opportunities.
Analyze logistical indicators: Monitor the defined logistical indicators and perform root cause analyses of the obtained results.
Validate supply strategies: Validate the supply strategy (production, distribution, and replenishment) according to the characteristics of the products and their commercial requirement.